Question 1a restaurant has experienced a sudden increase in, Ask an Expert

Management Studies

QUESTION 1

A restaurant has experienced a sudden increase in customer complaints and as a consequence the restaurant has been losing customers and orders. The quality manager wants to identify the problems and causes that might be contributing to customer dissatisfaction. Discuss how the manager would apply quality tools and techniques to resolve these complaints and improve customer satisfaction

QUESTION 2

(a) Distinguish between variable measure of quality and attribute measure of quality. Support your answer by means of examples

(b) Identify the different types of control charts and discuss their use in statistical process control

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Management Theories, Management Studies

Category:- Management Theories
Reference No.:- M9590557

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