Question 1: What percentage of learning on the job comes from informal learning?

A. 80

B. 75

C. 90

D. 45

Question 2: Who performs the initial orientation?

A. an HR specialist

B. the supervisor

C. neither A nor B

D. both A and B

Question 3: __________ is a detailed study of the job to determine what specific skills the job requires.

A. Needs analysis

B. Task analysis

C. Performance analysis

D. Training strategy

Question 4: __________ is a section of an employer's website that offers employees online access to many or all of the training courses employees need to succeed at their jobs.

A. Videospace

B. A learning portal

C. A training portal

D. none of the above

Question 5: In __________, trainees learn by making realistic decisions in simulated situations.

A. improvisation

B. management games

C. case studies

D. action learning

Question 6: Orientation typically includes information on __________.

A. employee benefits

B. daily routine

C. safety measures

D. all of the above

Question 7: The __________ process includes improving the firm's future performance and making sense of terms of the firm's strategy and goals.

A. management development

B. management skills inventory

C. action planning

D. performance support

Question 8: The first step in creating a training program is to __________.

A. assess the program's successes or failures

B. design the program content

C. analyze employees' training needs

D. train the targeted group of employees

Question 9: A successful orientation should achieve which of the following?

A. The new employee should feel welcome.

B. The new employee should understand the organization in a broad sense.

C. The new employee should have clear understanding of what is expected.

D. All of the above.

Question 10: __________ means having a person learn a job by actually doing it.

A. Practice

B. On-the-job training

C. Social learning

D. Modeling

Question 11: To improve the orientation process, some firms provide their incoming managers with __________.

A. preloaded personal digital assistants

B. disks containing discussions of corporate culture

C. a free breakfast

D. A and B only

Question 12: Delivering learning content on demand via electronic devices when needed is termed __________ learning.

A. mobile

B. cell-based

C. demand driven

D. all of the above

Question 13: In the __________ method, a manager is presented with a written description of an organizational problem to diagnose and solve.

A. case study

B. diagnose and learn

C. action learning

D. job rotation

Question 14: Which of the following characterizes training today?

A. Training is increasingly more strategic.

B. Training is more prevalent in the higher levels of an organization.

C. Training is developing a great reputation for getting results.

D. Training is being evaluated extensively.

Question 15: Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the __________ form of training.

A. job rotation

B. understudy

C. coaching

D. special assignments

Question 16: A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called __________.

A. job instruction training

B. understudy training

C. programmed learning

D. apprenticeship training

Question 17: __________ is the continuing process of instilling in all employees the attitudes, standards, and values that the organization expects.

A. Socialization

B. Training

C. Development

D. Orientation

Question 18: Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called __________.

A. diversity training

B. on-the-job training

C. performance improvement programs

D. management development

Question 19: __________ is a form of management training in which trainees to learn by making realistic decisions in simulated situations.

A. Developmental solutions

B. Improvisation

C. Spontaneity

D. Quick time

Question 20: The basic aim of __________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.

A. sensitivity training

B. action research

C. group therapy

D. coaching