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Management Studies

Question: 1. What are the main issues in understanding a process? Are there any differences between a design project and a redesign project? How does the concept of "analysis paralysis" fit in?

2. Discuss how benchmarking can be a useful tool in business process-design projects.

3. Discuss the difference between stated and real (or hidden) customer needs. Why is this distinction important in the context of business process design? Give an example.

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Management Theories, Management Studies

Category:- Management Theories
Reference No.:- M92272506

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