Question 1: In reflecting on the complementary nature of managing and leading, John Kotter suggested that leadership is about coping with __________ while managing is about coping with __________.

change; complexity

complexity; challenge

complexity; change

challenge; change

Question 2: The __________ dictates that leaders should adapt their style in response to how prepared their audience is to follow them.

Hersey and Blanchard Situational Leadership Model

Fiedler Contingency Model

Attribution Model

University of Michigan Leadership Model

Question 3: What makes communication dynamic?

It is usually exciting, because transmitting messages can be exhilarating.

It is constantly changing, because messages feed other messages.

It is always irreversible, because we cannot take back what we say.

It is usually complex, because messages have many layers of meaning.

Question 4: What is a consequence of too much cohesion in a group?

Groups tend to have decreased levels of effort.

Groups tend to lack cooperation.

Group members tend to argue.

Group members tend to overstep each other's boundaries.

Question 5: Which of the following qualities is NOT part the five-factor model of personality?

agreeableness

extraversion

expertise

emotional stability

Question 6: Whenever Paula works in a group, she gives less effort than when she works individually. What term best describes this scenario?

groupthink

group cohesiveness

social loafing

sender disability

Question 7: Of the following goals, which is considered to be the most crucial for leaders who want to succeed at team-building?

Build trust among members.

Reduce personal conflict inside a group or team.

Develop effective channels of communication among members.

Increase effective support between members.

Question 8: What may accompany the adjourning stage of group performance?

a sense of uncertainty

a sense of unity

a sense of loss

a sense of conflict

Question 9: According to French and Raven, which source of power does NOT have an informal side?

reward

referent

legitimate

expertise

Question 10: Which of the following is NOT a category of barriers to interpersonal communication?      

individual differences among employees

situational factors, such as outside noise

transmission problems, such as telephone static

informal communication networks, such as the grapevine