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Question: 1. How do the basic tools work within W. E. Deming's plan-do-check-act (PDCA) cycle as a process for continual improvement?

2. What are the seven basic tools of quality? Who developed these tools?

3. Describe the purpose of a histogram.

4. Describe the purpose of a Pareto chart. Describe an instance (other than the one in the book) in which a Pareto chart could be effectively used.

Management Theories, Management Studies

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