Question 1: According to the text, when it comes to managing conflict, most people:

A) need to "learn" conflict skills

B) are intuitively skilled

C) take classes on conflict so they are exceptionally skilled

D) will confront any issue that arise

E) are not influenced by their families of origin

Question 2: Which of the following is NOT an essential feature of Wilmot and Hocker's definition of interpersonal conflict?

A) an expressed struggle

B) independence

C) incompatible goals

D) scarce resources

E) interference

Question 3: Terry and Pat have been in a committed romantic relationship for the last five years. Both an increased intensity and frequency of conflict have characterized their relationship. Recently both of them have become less invested in the relationship and have sought out others to fulfill some of their needs for affection, inclusion, and control. Basically, they don't rely on each other for much and have come to expect less and less from each other. Terry and Pat's choices reflect which of the five features that contribute to destructive conflict.

A) Escalatory spirals

B) Avoidance patterns

C) Retaliation

D) Inflexibility and rigidity

E) A competitive system of domination and submission

Question 4: Suki and Laura are best friends. Laura feels betrayed because Suki is so caught up in her new relationship with her boyfriend that she doesn't appear to have time for Laura. In this instance, the conflict is fueled by:

A) interdependence.

B) perceived incompatible goals.

C) low self-esteem.

D) avoidance of the issues.

E) perceived scarce resources

Question 5: A spiral that moves only in one direction - upward and onward - is an example of a(n) ______________ spiral.

A) devitalized

B) regressive

C) progressive

D) escalatory

E) aggressive

Question 6: Which of the following is a potential benefit of conflict for interpersonal relationships?

A) Partners increase understanding of each other.

B) One partner can prove how right s/he is.

C) You never need to look at another person's point of view.

D) The relationship can end and you can be free to pursue other goals.

E) Participants can figure out why the other is wrong.

Question 7: According to your text, __________ criticize more than __________.

A) adults/children

B) men/women

C) women/men

D) students/teachers

E) friends/romantic partners

Question 8: Wilmot and Hocker discuss several benefits of improving your conflict management skills. Which of the following is one of those benefits?

A) You can learn to always get what you want.

B) You will finally learn how to avoid all conflicts.

C) People around you will benefit from your improved skills.

D) You can improve your relationships.

E) C and D

Question 9: Most expressed struggles are activated by:

A) internal stress.

B) ambivalence

C) conflicting internal dialogues

D) a triggering event.

E) apathy

Question 10: Adam was taking a public speaking class and was angry with his instructor. All of his friends were getting good grades except him, and they all told him that he made the best presentations. The instructor's evaluations of his presentations all stated that they were amusing, but were also provided an inadequate explanation of the topic. Adam asked his instructor why all his friends (all his friends in the class happen to be females) were getting good grades and he was not. Adam thought he was learning to be a better speaker and that the instructor was biased towards the females, being one herself. However, Adam did not realize that there were other males in the class getting good grades. This conflict escalated because of:

A) incompatible goals.

B) scarce resources.

C) the perception of interference.

D) the expressed struggle.

E) none of the above