Question 1. 1. (TCO 4) The ABC format stands for

abstract, body, conclusion.

analysis, body, content.

appendix, block, conclusion.

attention, build, conclude.

Question 2. 2. (TCO 1) Headings for sections in reports are not recommended.

should be one or two words only.

should indicate a clear hierarchy.

do not require parallel form.

Question 3. 3. (TCO 1) Most paragraphs in a technical document should have no more than _____ lines of text.

5

10

15

20

Question 4. 4. (TCO 2) Informal definitions are generally  a complete sentence.

two or more paragraphs.

a word or brief phrase.

not used in formal reports.

Question 5. 5. (TCO 2) It's advisable to place an illustration next to every major step in instructions when the audience is global.

you must show correspondence between related data.

the instructions are complex.

All of the above

Question 6. 6. (TCO 3) The "you" attitude best refers to which of the following?

A focus on "you," the writer

A focus on your reader's perspective

The use of writer-centered prose

The use of first person

Question 7. 7. (TCO 3) The best way to open a bad-news message would be to

provide a point of common bond or area of agreement.

state the bad news, then the reasons.

offer an apology.

make a plea for a continued relationship.

Question 8. 8. (TCO 5) In a presentation, the Preacher's Maxim refers to

providing a five-part structure to capture and hold audience attention.

telling the audience what you are going to tell them, then telling them, then telling them what you told them.

opening your speech or presentation with an extended personal story.

None of the above

Question 9. 9. (TCO 5) When creating a MS PowerPoint slide show, all of the following are design recommendations except

emphasize only one idea on each slide.

use ample white space.

incorporate sound effects when possible.

use color sparingly.

Question 10. 10. (TCO 6) When you paraphrase information you found from an outside source,
no formal documentation is necessary.

it's good practice to cite the source in-text but it is not required.

this is considered common knowledge and does not require documentation.

you must provide a citation both in-text and on the reference page.

Question 11. 11. (TCO 4) In an informal report, opinions should be

stated in the conclusion section.

stated in the recommendation section.

Both A and B are correct

left out of informal reports.

Question 12. 12. (TCO 6) Which of the following is generally part of a formal report?

Executive summary

letter or memo of transmittal

Table of contents

All of the above

Question 13. 13. (TCO 6) Organizations use analytical reports to

understand problems.

make informed decisions.

Both A and B are correct

pitch new ideas to clients.

Question 14. 14. (TCO 6) Which of the following statements is true regarding solicited proposals?

Solicited proposals are not requested by anyone.

Solicited proposals are often written in response to RFPs.

Solicited proposals are usually written to internal audiences.

All of the above

Question 15. 15. (TCO 6) The three types or sections of information typically found in formal solicited sales proposals are

technical, management, and cost.

internal, external, and value.

cost, contract, and schedules.

organizational charts, company history, and samples.

Page 2

Question 1. 1. (TCO 7) Which of the following is true about a content chunk on a web page?

A chunk of text generally averages four to seven lines of text.

The goal of chunking is to write content that is more readable and likely to be read.

An advantage of chunking is that an entire site can be interconnected with links.

All of the above

Question 2. 2. (TCO 7) Which of the following is part of the typical website interface?

Header

Navigation

Contextual clues

All of the above

Question 3. 3. (TCO 8) Team writing projects can share documents through

e-mail.

computer conferencing.

groupware.

All of the above

Question 4. 4. (TCO 8) Which of the following is NOT recommended for a productive meeting?

Distribute an agenda before the meeting.

Have only one meeting leader.

Strive for consensus.

Limit the use of visuals.

Question 5. 5. (TCO 4) Which of the following is a technique for avoiding sexist language?

Avoid using personal pronouns.

Use plural instead of singular pronouns.

Alternate masculine and feminine pronouns.

All of the above

Question 6. 6. Global Warming: WRAP Prompt 2013

You are a consultant for Con-Glom Inc., an industrial equipment manufacturing firm. A coalition of concerned scientists and environmental groups has issued a report on global warming, the theory that the recent gradual heating of the earth's atmosphere is a result of human and industrial activity. The scientists point to several climate change risks: rising ocean levels, erosion of shorelines, disruption of agriculture, and loss of animal habitat. The coalition's report suggests that Con-Glom and other large corporations are using loopholes to avoid complying with federal emissions standards because they are more concerned with profits and jobs than environmental preservation.

In response to the report and the public outcry it produces, Con-Glom faces a decision about whether or not to install filtering systems at its plants. The filtering systems are expensive to purchase and install (about $75,000 per site), and their use would initially decrease the productivity of Con-Glom's manufacturing plants at a time when the company already faces serious financial problems. Nevertheless, the company is seriously considering installing the filtering systems and publicizing its action as a means of countering the negative publicity generated by the report.

However, the decision is likely to be unpopular among employees and their families. The cost of the filtering systems and the loss of manufacturing output would force Con-Glom to scale back production by 5% and close one of its eleven production facilities. If the filtering systems are installed at ten facilities, the company will be forced to close its oldest and least efficient manufacturing plant, located in Greenwich, Illinois. This action would put 1,400 employees out of work, in an area already suffering from high unemployment. Alternatively, the company could install the filtering systems at only five of its plants. In this case, the Greenwich, Illinois plant would not need to be closed, but production would still need to be scaled back and 700 employees would be laid off.

Directions:

The company's CEO, William B. Friedman, has asked you to assess the situation facing the company and suggest a solution to the problem. Write a memo to Mr. Friedman in which you discuss your solution. A secondary audience might be the members of his Management Committee.

Elements of a desired response:

A clear, well-organized description of the problem and explanation of your solution

Inclusion of specific supporting details and evidence

Demonstration of a clear purpose and awareness of the audience

Effective development of your ideas

Appropriate style and tone for a business document

Standard written English grammar, spelling, and punctuation