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Question No. 1
Planning of ERP Implementation Process should be done:
Options
Cautiously
Naively
Should be done after the start of ERP Implementation
None of the above.
Question No. 2
How can management of the enterprise makes a decision about the necessity of implementing an enterprise resource planning system:
By outsourcing this analysis to experts in ERP.
By conducting a comparative study of ERP Implementations in enterprises that fall in the same domain.
By determining a set of evaluation measurements.
All of the above.
Question No. 3
Enterprise-wide resource planning systems (ERP systems) attempt to:
Integrate all corporate information in one central database
They do not allow information to be retrieved from many different organiza¬tional positions
They allow any organizational object to be made invisible.
They allow information to be stored in multiple databases.
Question No. 4
In Manufacturing organizations, ERP implementation necessarily automates the following functions:
Inventory Control
Material Requirement Planning
Both a and b
None of the above
Question No. 5
For the success of an ERP Implementation, factor(s) important is/are:
Strategic support from the top management.
Readiness of employees to embrace the change.
Adherence to time schedules.
Question No. 6
Customization of an ERP package is enhanced if the ERP Package is:
Modular
Inflexible
Either a or b
Question No. 7
The project driven enterprise deals with the design and manufacturing of unique products and services(projects)for:
Multiple clients
Multiple clients of same vertical
Individual clients
Depends upon client to client.
Question No. 8
Key success factor that decide about product competitiveness:
Efficient knowledge
Business experience management
Knowledge of Best Practices in the domain
Question No. 9
Inventory of a company refers to:
Raw materials
Work In Process
Finished Goods
All of the above
Question No. 10
SCM Drivers are:
Facilities and Inventory
Transportation and Information
None of these.
Question No. 11
Which of the following statements is false:
Forecasts are never right.
The longer the forecast horizon, the better is the forecast.
The longer the forecast horizon, the worse is the forecast.
Aggregate forecasts are more accurate
Question No. 12
One of the benefits of Supply Chain Management is:
Improved forecasting precision.
Increased Inventory throughout the chain.
Increased Bull-whip effect.
Unreliable financial information.
Question No. 13
Factor(s) that contribute(s) to Bull Whip Effect:
Demand forecasting practices.
Longer lead times.
Batch Ordering
Question No. 14
Which of the following statements is true about ERP Implementation:
"As-Is" stage follows "To-Be" stage.
"To-Be" stage follows "As-Is" stage.
"Go-Live" stage and "As-Is" stage can proceed simultaneously.
Question No. 15
Which of the following factor does not contribute to the success of ERP?
Focus on business processes and requirements first.
Focus on achieving a healthy ERP ROI (Return on Investment), including post-implementation performance measurement.
Strong project management and resource commitment.
Lack of budget.
Question No. 16
Who plays and important role in the selection of ERP Package?
Consultants
Vendors
Users
Question No. 17
Knowledge Management cannot be exercised through:
Data Entry Operation
Expression Management
Database Management
Hypertext Management
Question No. 18
Which of the following is not part of Customer Relationship Management?
Sales Force Automation
Contact Management
Lead Management
None of these
Question No. 19
Which of the following statement(s) is(are) true with respect to Enterprise Application Integration (EAI)?
EAI is an integration framework composed of a collection of technologies and services.
EAI is the process of linking applications within a single organization together in order to simplify and automate business processes.
EAI system could front-end a cluster of applications, providing a single consistent access interface to these applications and shielding users from having to learn to interact with different software packages.
Which of the following ways is not appropriate to bring in stabilization and acceptance in the "Go-Live" stage?
Training of end-users
Training of only process owners
Data fixes to resolve data migration issues
Help desk for troubleshooting.
Question No. 21
ERP Vendor should be evaluated on:
Business functions or modules supported by their software.
Features and integration capabilities of the software.
Neither a nor b.
Question No. 22
Before trying to implement a major ERP system, organizations can assess their ability to be successful through:
Capability Maturity Model, CMM
People's Capability Maturity Model, PCMM
ISO Certification
Any one of these.
Question No. 23
Which one of the following is key ERP Vendor(s):
SAP
Oracle
Microsoft Dynamics
Question No. 24
Which one of the following is the key SCM Vendor(s):
Manugistics
Seibel
Only a
Question No. 25
Which one of the following is the key CRM Vendor(s):
Clarify
Question No. 26
Which of the following statement is false:
ERP systems are set to proliferate locally.
ERP systems implementation is a complex organizational activity.
ERP systems implementation requires strong project management oversight.
ERP systems provide improved and added functionality for an organization.
Question No. 27
Which of the following is/are limitation(s) of system integration:
Leveling the Competitive Environment.
High initial set-up costs.
Power and interdepartmental conflicts.
Both b and c.
Question No. 28
Which of the following stage is not part of Business Process Reengineering:
"As-Is" analysis
"To-Be" mapping
Post-Implementation support
Measuring new processes based on meeting goals and vision.
Question No. 29
Which of the following is not a core SCM process:
Procurement
Order fulfillment
Forecasting
Question No. 30
Collaborative Design and Product Development is part of:
SCM
ERP
CRM
Question No. 31
Which of the following statement is false about EAI:
EAI facilitates the flow of information.
Straps together transactions among disparate and complex applications and business processes.
Helps in communication among applications only within an organization and not among organizations.
EAI facilitates the move towards market globalization.
Question No. 32
Which one of the following is not a benefit of EAI:
Increased efficiency.
Higher Costs.
Improved Customer service.
Enhanced access.
Question No. 33
Which of the following statement is false about SCM:
SCM plays a major role only in the success of e-business and not e-commerce.
A good SCM is designed in collaboration with the organizations' partners.
ERP vendors have started including SCM as a component or module of the software.
SCM provides a link for services, materials, and information across the value chain of the organization.
Question No. 34
Which one of the following is not a component of CRM system:
Market Research tools
Advanced Planning and Optimization (APO) software
Sales Force Automation software
Customer service and support tools
Question No. 35
Which of the following statement is true about CRM Implementation:
CRM Implementation must never focus on a technology solution.
CRM solutions must be part of corporate strategy from the beginning.
CRMs can be an afterthought as they are not critical in an organization.
Both a and b.
Question No. 36
Which one of the following processes does not fall in the purview of CRM:
CRM delivery process
CRM support process
CRM analytical process
CRM recruitment process
Question No. 37
Which of the following architecture(s) is/are found in ERP implementations:
N-tier architecture
Web-based architecture
Service Oriented Architecture
All of these
Question No. 38
Assessing readiness in an ERP implementation is critical to the overall implementation process. Which one of the following ways does not contribute towards ensuring ERP readiness:
Project management's focus on the issues, tasks, and activities to being ready.
Knowledge Transfer Process in place.
Discontinue training and complete focus on issues.
Support functions are in place for post-production support for operationalizing the ERP.
Question No. 39
Which one of the following roles does not fall in the purview of the owners, ie, senior management of the company, with respect to ERP Implementation:
Maintain financial integrity of the project.
Provide strategic policy and procedure direction.
Establish project planning guidelines and methodology.
Publicly demonstrate support and commitment to the project.
Question No. 40
Which of the following statement(s) is/are false with respect to ERP Implementation methodologies:
The emphasis on the ERP software life cycle is whether to customize the software or to change the organization's processes to match those embedded in the software.
The implementation strategy can be a comprehensive one, vanilla, or middle-of-the road strategy.
ERP life cycle must incorporate traditional SDLC stages.
Rapid Implementation methodologies have been developed by ERP consulting firms.
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