Quality Assurance Programs are an important aspect of organizational performance. Complete the following actions:

Analyze the situation below and identify at least 2 major issues affecting quality and performance.

Develop a recommended quality assurance program (recommended actions, considerations for implementation, suggestions on monitoring improvements) to address these issues.

Apply at least two of the following methodologies: Six Sigma, CMM, ISO 9000, the Zero Defect, and Gemba Kaizen for Just-in-Time (lean) Manufacturing (Supplemental Chapters 14, 15 and 16) - (Kemp).

Support your conclusions (best practices in using QA methods, considerations in using the QA methods) with at least 2 reference sources, other than the course textbook.

Cite your references in APA format.

SCENERIO

In 2003, Minute Maid Lemonaide wanted to show its marketing prowess to an advertising magazine when it sent a small box of sugar, lemons, and a high end pitcher in a crate with hay. This was also sent to potential customers throughout the United States such as Pathmark headquarters in order for them to purchase more Minut Maid products. The slogan accompanying these products was "WE only use the BEST ingredients". The problem was that the BEST had gone bad; the lemons had rotted.