Quality

2. What is the difference between routine work and knowledge work? Provide examples of each type work.
9. Briefly describe the five stages of the life cycle of a team. Is it important for a team to pass through each of these stages? Why or why not?
10. What is the purpose of a process improvement team? Provide an example of a process improvement team for a business organization.
16. Describe what is meant by virtual teams. Provide an example of a virtual team in a business organization.
18. Describe the critical path method for organizing work projects. When is the use of this method appropriate?
19. Describe the difference between critical tasks and a critical path.
20. Describe an experience you have had working in a team (in a work setting or in a college class). Describe how your experience either confirms or refutes one of the principles of team work described in this chapter.

1. Are people the basis of the quality system. Do you agree with this assertion? Why or why not?


4. Why is internal assessment a necessary tool for outstanding companies?

8. The Boise City Leadership model is an interesting model for a governmental entity. Is this model different form a model that would be used for a for-profit-firm? Why or why not?