Q1. You work for a U.S. company that manufactures ball-bearings for use in a wide variety of products, including home appliances, exercise equipment, and high-technology devices such as computers and game devices. Your CIO has asked you to investigate whether Supply Chain Management Software would be an asset to your firm. Provide five reasons why your company should invest in SCM.

Q2. In your own words, briefly explain the difference between operational and analytical Customer Relationship Management.

Q3. In your own words, define the term "transaction cost". List and briefly describe four ways that the Internet can reduce transaction costs.

Q4. For each of the following E-Commerce revenue models, given an example of a business (either specific business or type of business) that would benefit from its use along with a brief explanation of why this is so: advertising, sales, subscription, free/premium, and transaction fee.

Q5. Name and briefly describe two ways to gather and disseminate explicit knowledge within a firm and three ways to gather and disseminate tacit knowledge (knowledge gained from the personal and undocumented expertise of professionals) within a firm.