Problem
Read the following scenario:
A manager says, "We need a training course on time management. We have 30 field representatives coming in for a conference next week and only 20% of them are actually meeting their goals. This is disappointing because they had the training four months ago but still have not met their overall goals in sales and customer service. I want you to give them a half-day training on time management."
Provide a detailed description of how you would respond to and proceed in this situation. In your post, respond to the following questions:
What is the purpose of a training needs analysis (TNA)?
How do you determine when needs analysis should be conducted? Is it always necessary to conduct a TNA?
What methods and tools would you use to help this manager?