Problem: Starts With a Bang, Ends With a Whimper

A faculty member, Kim Green from the Management Department, was asked to chair a major university committee to plan the mission of the university for the next 20 years. Three other senior faculty and seven administrators from across the campus were also asked to serve on this committee. The president of the university, Dr. Sulgrave, gave the committee its charge: What should North coast University be like in the year 2020? Dr. Sulgrave told the committee that the work of this task force was of utmost importance to the future of the university, and the charge of this committee should take precedence over all other matters. The task force was allowed to meet in the president's conference room and use the president's secretary. The report of the committee was due in 2 months. The task force members felt very good about being selected for such an important team. The team met on a weekly basis for about 2 hours each time. At first, the members were very interested in the task and participated enthusiastically.

They were required to do a great deal of outside research. They came back to the meetings proud to share their research and knowledge. However, after a while the meetings did not go well. The members could not seem to agree on what the charge to the team meant. They argued about what they were supposed to accomplish and resented the time the committee was taking from their regular jobs. Week after week the team met but accomplished nothing. Attendance became a problem, with people skipping several meetings, showing up late, or leaving early. Team members stopped working on their committee assignments. Kim didn't want to admit to the university president that the team didn't know what it was doing; instead, she just got more and more frustrated. Meetings became sporadic and eventually stopped altogether. The president was involved in a crisis in the university and seemed to lose interest in the committee. The president never called for the report from the committee, and the report was never completed.

Questions: 1. Which characteristics of excellence were lacking in this task force?

2. Which characteristics of excellence were evident in this task force?

3. How would you assess Kim as a leader?

4. What actions would you take (internally or externally) if you were the leader of this task force?