Problem: Management Team Decision

Selling to Wal-Mart Because of your company's success, the end-of-the year accounting review is usually an upbeat occasion, and this December is no different. Your company manufactures an innovative kickstand that reduces injuries by keeping a child's bike from falling all the way to the ground. After the device was written up in a parents' magazine recently, sales to specialty bike shops-your primary customers-have started to climb. Despite the increased demand, you can still make kickstands to order. At a meeting with your management team, you remark that although sales are increasing at a slow but steady rate, the company still has a large amount of excess capacity. A colleague agrees and then enthusiastically announces, "I know how to take care of that. Let's sell to Wal-Mart!" A hush falls over the meeting. Becoming a Wal-Mart supplier would mean honing your current distribution process into a fi nely tuned, perfect delivery operation. The retailing behemoth gives suppliers a 30-second window to deliver their goods to Wal-Mart distribution centers; you currently ship product via UPS ground. Wal-Mart requires severe price concessions from all its suppliers, a practice that has forced many American manufacturers to outsource production overseas in order to get their production costs low enough to meet Wal-Mart's pricing mandates. Master Lock, Carolina Mills, Levi's, and, a bit closer to home, Huffy Bicycle area few examples.

Your company uses local suppliers for metal, paint, plastics, and packaging, and it pays its 25 workers above-market wages. Thankfully, at the moment your company is the only manufacturer of the kickstand, so you have more freedom to set a competitive price on that item. If you begin selling through Wal-Mart, however, imitators will soon follow, and that would defi nitely affect your already modest margins. Not to mention that Wal-Mart uses historical price data about a company and its competitors to drive prices down across industries. Suppliers are rarely if ever granted a price increase; on the contrary, they are asked for regular price decreases! In addition, if vendors want their products on WalMart's shelves, they have to implement Wal-Mart's "customized business plans." Each year, the big retailer hands its suppliers detailed "strategic business planning packets." Wal-Mart grades its suppliers with weekly, quarterly, and annual report cards. And when it comes to discussion of price, there is no real negotiation even for household brands. Plus, Wal-Mart often requires its suppliers to underwrite the costs of the retailer's supply chain productivity initiatives, like using radio-frequency identification (RFID) tags on their products for inventory tracking, a system that can cost between $13 million and $23 million to put in place. Trying to meet Wal-Mart's requirements has pushed many small- and medium-sized businesses into bankruptcy.

Businesses that stay afl oat have generally done so by outsourcing to China (in areas like shoes, housewares, and apparel, 80 to 90 percent of Wal-Mart's inventory comes from China). But there are also benefits to selling to Wal-Mart. You have instant access to the world's largest global retailing network. Doing things the "Wal-Mart way" inevitably leads to more efficient operations. And the volume! You could sell exponentially more kickstands through Wal-Mart than through the small specialty retailers to whom you currently sell. If doing business with Wal-Mart is so bad, why do Unilever, P&G, and Dial sell 6, 17, and 28 percent of their goods, respectively, to the giant retailer? A former president of Huffy Bicycle once said that Wal-Mart gives you "a chance to compete. If you can't compete, that's your problem." You agree, to a point. Before you can voice any of the pros and cons, another manager expertly sums up the dilemma by saying, "The only thing worse than selling to WalMart is not selling to Wal-Mart."83 Before you begin this Management Team Decision, each team member will probably need to do some preliminary research on Wal-Mart's business practices; go to the campus library to fi nd articles on topics like productivity, inventory management, and even WalMart's business practices. A visit to the Wal-Mart stores website can give you a wealth of information on how the company manages its suppliers. You may also wish to visit the PBS show Frontline's web page "Is Wal-Mart Good for America?".

Questions

1. As a team, use this exercise to practice one of the group decision-making techniques discussed in the chapter. Work together to decide which technique to use.

2. Do you apply to become a Wal-Mart supplier, with all that entails? Why or why not?

3. If you become a Wal-Mart supplier, what key areas of your operations will need to change and how?

4. Think about how the decision-making technique you chose affected the outcome of your decision. Do you think your collective decision would have been different if you had used, say, dialectical inquiry instead of the stepladder technique?