Part A-

1. What is the difference between McGregor's Theory X and Theory Y?

2. What is the difference between E-business and E-commerce?

3. What is TQM, who originally pioneered the idea, and what are the major principles associated with it?

4. What is meant by the term "Human Capital"? Examples?

5. What is meant by the term "Social Capital"? Examples?

Part B-

1. What are "observable artifacts"? Examples?

2. What is the difference between "espoused" values and "enacted" values?

3. What are "basic assumptions? Examples?

4. What are the four functions of organizational culture?

5. What are the three types of organizational cultures we studied, and what are the characteristics of each? (see PowerPoint for this answer. These are not the ones listed in your book.)

6. What is "organizational socialization" and why is it important?

7. What are the three phases of socialization and what is an example of each?

Part C-

1. What are Hofstede's dimensions of diversity? How does the United States rate on each?

2. Explain what is meant by each of the 10 different elements of the culture wheel and how America rates on each:

a. Environment
b. Time
c. Communication
d. Individualism/collectivism
e. Power
f. Action
g. Space
h. Competitiveness
i. Structure
j. Thinking (NOTE: I will not ask you this one as it is a very nebulous and ill-explained concept)

3. What is meant by the term "ethnocentrism"?

4. What is meant by the term "expatriate"? Why is it sometimes more difficult to be re-patriated than it was when one becomes an expatriate?

Part D-

1. What is diversity?

2. What is discrimination?

3. What are the 4 layers of diversity and what are examples of each?

4. What is the primary reason for desiring diversity in any organization?

5. What is the "glass ceiling"?

6. What is the statistical difference between the average pay of women and men who work in the same job classifications?

7. What is "underemployment"?

8. What is affirmative action? What does affirmative action require, and what does it NOT require?

Part E-

1. Self-Esteem - What is it and what effect does work have on it?

2. Self- Efficacy - What is it, how do we develop it and what difference does it make on our behaviors?

3. Self-Monitoring - What is it, how does it affect workplace interaction?

4. What are The "Big Five" Personality Traits? Which has been shown to have a direct correlation to job performance?

5. What is meant by "Locus of Control"?

6. What is an "attitude" and what are the three different components of our attitudes?

7. What is meant by cognitive dissonance? How do we reduce it?

8. What is "emotional intelligence"?

9. What is "emotional contagion"?

10. What is the "Pygmalion Effect"?

11. What is the "Golem Effect"?