Part -1:

"It Is not worth an Intelligent man's time to be in the majority. By definition, there are already enough people to do that" all Hardy (1877-1947)

What does this quote mean to you in the context of team disagreement and conflict resolution? Explain in detail and prepare 2000 word report by critically addressing the following issues.

While Issuing the concerns in the work environment, focus on:

• Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals. plans and objectives.

• Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team.

• Support team members in meeting expected performance outcomes.

• Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team.

• Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities.

• Provide feedback to team members to encourage, value and reward individual and team efforts and contributions.

• Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed.

• Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes.

• Support the team in identifying and resoNing work performance problems.

• Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders.

• Establish and maintain open communication processes with all stakeholders.

• Communicate information from line manager/management to the team.

• Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders.

• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Part -2:

Case Study

'A group is defined as any numbers of individuals who Interact with each other, are psychologically aware of each other and perceive themselves to be a group (Schien 1988)

Example of ineffective Team Work

Enron declared the largest corporate bankruptcy in history. Enron suffered from mismanagement. It is also clear that Enron's demise resulted from a combination of unethical practices that created an unhealthy, cutthroat business climate and that the company's top executives had the power, gave the orders and found loopholes in the law to justify their unethical behaviour Most people are under the impression that the 'rank and- Me' employees were the victims of top management control.

Several Enron employees, including some high-ranking executives, attempted to warn Enron CEO Kenneth Lay of serious accounting issues. One person's claim was apparently taken seriously but no changes were filed; another key advisor was removed from his job; and a former employee was promised an investigation-which never came.

Lesson learned:

As an employee, have the courage to raise or question potential problem issues. When you have a good team of people telling you that there is something wrong, never ignore or retaliate against legitimate concerns- listen and take appropriate action. So in relation to Argyris theory Enron showed bad team work and mismanagement, there were no plans, no strong leaders to rely on and a lot of people where afraid of what was actually going on and this resulted in the collapse of the corporation. So in reality the Enron management team was a myth

Discuss following:

What policies and procedures were used to ensure that each person took responsibility for their own tasks?

Identify the variety of issues Involved in either scenario

o Tearmvork positive/negative

What do you believe are the key requirements for fostering and supporting full commitment in a team situation?

Highlight remedial measures if any Discuss stakeholder management with regards to internal and external parties affected.

Part -3:

Case Study-2

Sherwood Systems and Neudesic, a Microsoft Technology partner, recently received the Desert Mountain District Terrific Teamwork Award from Microsoft for recognition of outstanding partnership in working together on a customers needs'. Sherwood Systems had implemented Microsoft Business Solutions-Great Plains at the customer when the need for a customer relationship management system was identified.

"A team effort like this proves once again why Microsoft encourages the partner community to work together." "By truly understanding the customers needs and working

Together to create an optimal solution 'To be in a successful team is great but to actually win award for Terrific Teamwork Is outstanding and Sherwood system proved that it is possible. And also a study that was carried out believed that due to good team working in the 1970s led to a success in the Japanese economy.

(Sherwood Systems wins Terrific Teamwork Award from Microsoft PHOENIX. AZ- AUGUST I13. 2005)

Please read given scenario and discuss following:

• What policies and procedures were used to ensure that each person took responsibility for their own tasks?
• Identify the variety of issues involved in either scenario
o Teamwork positive/negative
• What do you believe are the key requirements for fostering and supporting full commitment in a team situation?
• Highlight remedial measures if any
• Discuss stakeholder management with regards to internal and external parties affected

Part -4:

Role-play You will be observed leading and managing a team (minimum 3 people) allocated by the assessor in a task relative to your skills (you may refer to role play or case studies from other assessments of the unit).

This will require you to

• Develop a performance plan

• Encourage and motivate your team

• Support your team

• Communicate your plans and objectives dearly

• Demonstrate high level communication skills at all times

• Include your team members

• Mentor / assist your team members as required

For further information on role-play refer student information sheet or discuss with your assessor.

Part -5:

1. When establishing a team performance plan what role can the mission statement play?

2. Describe Key Performance Indicators.

3. Supporting the team is essential to ensure team effectiveness.
a) Describe the role of feedback in this process or having advice from outside the work team.
b) Why it is important to ensure the team is focused and on track as per action plan.

4. Due to the changing nature of the Australian work place, cultural diversity has become a commonly discussed workplace issue._Taking this into account, discuss four advantages of cultural diversity in the work place

5. What is a vision statement?

6. Who is a stakeholder?

7. What is stakeholder analysis? Discuss methods of engaging with stakeholders.

8. In your own words EXPLAIN the following:
• Coaching
• Mentoring

9. In your opinion how does management differ from leadership?

10. Training is of growing importance to companies seeking to gain an advantage among competitors. There is significant debate among professionals and scholars as to the affect that training has on both employee and organizational goals. One school of thought argues that training leads to an increase in turnover while the other states that training is a tool to that can lead to higher levels of employee retention. Regardless of where one fails within this debate, most professionals agree that employee training is a complex human resource practice that can significantly impact a company's success.

a. Emphasizing a personal work example discuss the importance of training?

b. In your opinion how does training affect employee turnover?

11. A great deal of management's current concern for employee productivity and the need to empower people has revolved around the use of teams. Research suggests that the lack of communication and cooperation among different components of a business leads to reduced productivity. Preventing miscommunication requires that you understand your own communication behaviours or style and the ways in which it differs from others. Effective communication must exist between leaders/managers and workers.

a. In your own words describe the three elements to effective communication?