(Answered) Outline and critique how samsung has introduced and

Management Studies

Outline and critique how Samsung has introduced and developed a holistic system of TQM management and customer focused management.

you are expected to undertake a critque of present TQM policies and procedures, support your answer with reference to a broad range of theoretical models. talk a little bit about samsung background.

(Leaning outcomes to be examined in this assessment) Demonstrate a knowledge of different approaches towards improving customer care and TQM)

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