MGT 412 Organizational Behavior Exam Four

1. Define personal, substantive, and procedural conflict. Describe a situation from work or school where you experienced either 1) the negative effects of unresolved personal or procedural conflict, or 2) the positive effect of substantive conflict.

2. Identify and describe each of the five potential responses to conflict. Does your own response to conflict usually tend to reflect assertiveness or cooperativeness, and are your responses usually appropriate?

3. Discuss and define four political tactics. Which two tactics do you use most frequently at your workplace or at the University? And why?

4. Discuss and define the type of power you are using if you were the CEO of a prominent organization and you are choosing your leadership team? Do you feel that it is appropriate for you to engage in this behavior?

5. Define what a cultural audit is and when an organization should use one.

6. Identify FedEx's corporate strategy and structure and explain how its strategy relates to its structure.

7. Identify the four types of culture under the competing values model of culture and provide one example of each type of culture. Examples can be companies mentioned in the text, or from your personal or professional life. Explain your reasoning.

8. Define the DADA process and how a manager might effectively deal with an individual going through this process.

9. Discuss the "life-cycle forces" concept and the stages within it.

10. Identify each of the three phases in the change process as defined by Lewin, and provide an example of an activity related to each stage.