problem 1:

Medicines are much specialised form of consumer product. They should be safe, effective and suitable for their intended purpose. Quality Assurance (QA) in pharmaceuticals isn’t just an excellent business tool however a legal requirement.

(i) Discuss and illustrate out the needs for a Quality Assurance system.

(ii) How does QA provide objective evidence of the Quality?

problem 2:

Mention and illustrate out the five (5) key principles of Total Quality Management.

problem 3:

Make a distinction between Deming's common and special causes of variation and provide ONE instances of EACH type from your experiences.

problem 4:

Illustrate out, using instances, the Prevention, Appraisal and Failure (PAF) model for measuring quality costs and briefly measure its potential for employ in a service organisation of your choice.

problem 5:

Growing competition has compelled organisations to seek and adopt Quality approaches to remain competitive and one of extensively employed approaches is Benchmarking.

Illustrate out the dissimilar kinds of benchmarking and discuss and illustrate out the obstacles to successful benchmarking.