problem 1: Your Manager has asked you to make a Report, in the form of an information paper, for departmental staff who are about to undertake training in the communication skills.
a) Describe the significance of effective communication.
b) Describe two main communication methods.
c) Describe why communication skills are required in the given areas:
• Team -Building
• Customer Care
a) Define the term intercultural Communication.
b) Give three illustrations to illustrate why it is significant for companies to understand intercultural communication.
c) List and comment on five ways to enhance communication across cultures.
problem 3:An efficient management of your worries can enhance considerably your presentation skills. Illustrate.
a) What are the typical barriers to efficient communication in each of the given relationships:
• Between managers and their instant subordinates.
• Between Top Management and shop-floor bottom-line workers.
• Between personnel, production and sales or marketing managers?
By what means could such barriers be overcome or minimized?
problem 5: Meetings form part of the formal communication system. How and when can meetings contribute to the efficiency of the formal communication process?