Managing Conflict (10 points)

Conflict within organizations is inevitable. To be effective, managers must diagnose conflict and choose the corresponding approach.

Discuss different approaches to managing conflict.

a) First, provide a specific example of a people-focused conflict that arises from environmentally induced stress in a workplace.

b) Next, explain the differences between compromising and collaborative approaches to resolve the conflict in your example.

c) Finally, describe how the need to preserve the relationship between individuals in a conflict can affect the choice of negotiating strategy (distributive versus integrative).