Manage Knowledge and Information

Assessment 1- Case Study

Task specification

You are required to read the attached Case Study 1 and respond to the questions below in the context of that case study. If the case study is unclear about a particular aspect you are required to answer it using your own views of knowledge and information management and make your own assumptions using best case scenarios.

Assessment Questions:

From your reading of the case scenario and what you have learned, answer all the questions listed below. Your responses should be around 50 to 100 words per question.

How does the organisation:

1. Review staff and customer feedback and business performance data?

2. Identify, define and analyse business problems and issues?

3. Identify information required to reach a decision on problems/issues?

4. Source and gather reliable information?

5. Test information for reliability and validity, and reject where contradictory or ambiguous?

6. Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately?

7. Ensure objectives for analyses are clear, relevant and consistent with the decisions required?

8. Identify patterns and emerging trends correctly and interpret as to cause and effect?

9. Utilise statistical analyses and interpretation where appropriate?

10. Ensure sufficient valid and reliable information/evidence is available to support a decision?

11. Utilise risk management plans to determine acceptable courses of action?

12. Utilise appropriate quantitative methods to assist decision making?

Attachment:- Case Study.rar