Leadership is the process of influencing others to achieve group or organizational goals. Leaders ask the question, "What should we be doing?" while managers ask the question, "How can we do what we're already doing better?" Leaders focus on visions, missions, goals, and objectives, while managers focus on productivity and efficiency.

Please respond to all of the following prompts in the class discussion section of your online course:

What is your definition of leadership? What are the most important characteristics of a good leader?
Identify someone from the media or history that you believe was a good manager and/or a good leader. Explain your answer in terms of substitutes and neutralizers.