“The study of management in public domain requires a distinctive approach as management in public sector organizations has unique characteristic:
Do you agree with this statement? Justify your answer.
“New Public Management (NPM) has emerged as a direct response to the insufficiencies of traditional public administration – specifically to the inadequacies of public bureaucracies”
Do you agree? Justify your answer.
“Entrepreneurial governments have begun to shift to systems that separate policy decisions (steering) from service delivery (rowing)”
What are the characteristics of “entrepreneurial government”? What differentiation do you make between “steering” and “rowing”?
What do you understand by concept of “decentralization”? What are the objectives of decentralization and under what situations can decentralization be successful?
The concept ‘customer’ is at the core of recent approaches to the management of public sector. The idea that citizens are also customers who must be served well runs through all contemporary public sector reforms and measures at ‘reinventing government’.
By referring to the Mauritian context, describe a few initiatives which have been taken to enhance customer satisfaction.