Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Attempt all the problems

problem1) “CRM programmes are costly affair, but long-term reward it generates is much more beneficial than revenue it generates“. How far do you agree with the statement and why?

problem2) Consider yourself as the Business Manager of the insurance company in a city. How will you design a system to study customer feedback of your services and delivery? Describe in full detail.

Section-B

Case Study

A) Infosys was recruiting a German. When candidate was asked why he wanted to join Infosys, he replied he wanted to join company where Mr. Narayana Murthy works. This shows that employees remain with organization with full dedication as long as they are taken care of properly.

problem1) “Employee care is should in organization today before performance results”. Comment on the statement.                                      

B) Once the CEO of Relocation Management Resources found one of his best customer service managers during a frustrating experience at the airport. Upon finding out his flight was cancelled, the CEO called airline company to complain –bitterly. The women who took the call remained poised despite the CEO‘s self-described ranting and raving. By the end of the conversation, the CEO made the woman a job offer, which she later accepted.

problem2) “Winning customers through employee behaviour is the key to retain customers”. Comment on the statement?                         

C) Cognizant, an IT company, celebrates its main milestones with employees, usually by giving them the choice of gifts such as TVs, DVD players, and music systems. This is because the company believes that employee delight is the basis for Customer Delight in the service company. Cognizant believes this is the only way to keep employees happy and make them feel to be the part of the company which might otherwise seem impersonal to most employees if they only maintain the arm’s length relationship.

problem3) Establishing employee relations by giving gifts in kind is the better option as followed by cognizant or giving financial benefits is far better or recognizing the skills, talents, worth and giving due respect to their existence is the best solution to have employee delight and finally customer delight.  Give your views on this statement?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M93420

Have any Question? 


Related Questions in Management Theories

Instructions1watch the video a conversation about the

Instructions 1. Watch the video "A Conversation About the Documentary 'Enron: The Smartest Guys in the Room'" at http://www.youtube.com/watch?v=PNIooXEeVu4. 2. As you watch, note of how the Enron culture applied a consta ...

Assignment questionsq1 globalisation of the world economy

Assignment Questions Q1. Globalisation of the world economy has significantly improved our living standards. However, there are growing concerns, particularly in developed countries like Australia, that increased globali ...

Bsbhrm405a support the recruitment selection and induction

BSBHRM405A Support the recruitment, selection and induction of staff- Describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle. Performance of the work desc ...

In this assessment you will continue to use the country and

In this assessment, you will continue to use the country and focus organisation you worked on in Asst 2. Here you will develop the next steps in their international marketing plan. Part 1 requires you to evaluate all rea ...

Lead and influence assignment-in this assignment you are

Lead and Influence Assignment- In this assignment, you are encouraged to be a "participant-observer" at your workplace.  This means that you should be observing and reflecting on leadership behaviour or acts that you see ...

Topic name is environment issues and you have to use watson

Topic name is environment issues and you have to use Watson analytical tool. The topic will be on environmental issues. Your main task is to apply Watson analytical tool to develop innovative analytics visualization solu ...

Safety management questionsquestion 1select a workplace

Safety Management Questions Question 1 Select a workplace hazard with which you are familiar. Using the problem solving methodology below, discuss how you would approach each step for the hazard you selected. Identify th ...

Business research literature review assignment-this will

Business Research Literature Review Assignment- This will consist of developing a comprehensive literature review chapter for the business research proposal. You will have to identify a business research topic, describe ...

Problem 1pony express creations inc wwwpony-excom is a

Problem 1 Pony Express Creations Inc. (www.pony-ex.com) is a manufacturer of party hats, primarily for the Halloween season. 80% of their annual sales occur over a six-week period. One of their popular products is Elvis ...

Business logistics module individual assignment- this

Business Logistics Module Individual Assignment- This assignment focuses on the practical application of business logistics theory to your work environment and organisation, integrated with the theoretical management con ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

A cola-dispensing machine is set to dispense 9 ounces of

A cola-dispensing machine is set to dispense 9 ounces of cola per cup, with a standard deviation of 1.0 ounce. The manuf

What is marketingbullwhat is marketing think back to your

What is Marketing? • "What is marketing"? Think back to your impressions before you started this class versus how you

Question -your client david smith runs a small it

QUESTION - Your client, David Smith runs a small IT consulting business specialising in computer software and techno

Inspection of a random sample of 22 aircraft showed that 15

Inspection of a random sample of 22 aircraft showed that 15 needed repairs to fix a wiring problem that might compromise

Effective hrmquestionhow can an effective hrm system help

Effective HRM Question How can an effective HRM system help facilitate the achievement of an organization's strate