INSTRUCTIONS :-

Answers with Diagram fetch extra consideration, please metnion the source of diagram.

Question 1

Scenario on Conflict

1. What is the cause of this conflict?
2. What style did Sims initially use? If you were Sims, how would you approach Martinez in this situation?

Question 2

Case on Negotiation

Wheeling and Dealing: The Zirconia GT

1. Was it a good deal for Marcia? Why or why not? Give reasons.
2. Would you call it a win- win negotiation/deal or not? Give reasons.
3. What were Darrel's strengths & weaknesses as a negotiator?
4. If you were in place of Marcia, how would you have proceeded with the negotiations (assuming that you did want to buy the Zirconia GT). Give your answer quoting specific instances from the case.

Question 3
Multiple Choice Questions:

1. _____ is what happens when your own thoughts occupy your attention while you are hearing, or reading, a message.
a. Unintentional distraction
b. Unconditional stimulation
c. Brain reflex
d. Reflective distortion
e. Psychological noise

2. Fred is narrating his idea to his supervisor on how to improve the quality of the work in his department. Priscilla, his supervisor, listens intently, perceives his point of view, interprets his suggestions, and relates the interpretation to her own idea of quality improvement. What is Priscilla doing?
a. Reviewing
b. Understanding
c. Providing feedback
d. Moderating
e. Quantifying

3. _____ is the stimulus or meaning produced by the source for the receiver.
a. Inference
b. Deduction
c. Response
d. Logic
e. Message

4. _____ is the physical atmosphere where the communication occurs.
a. Context
b. Platform
c. Medium
d. Environment
e. Stage

5. _____ is using someone else's writing without giving credit to the source.
a. Copyrighting
b. Plagiarism
c. Misrepresentation
d. Collusion
e. Academic dishonesty

6. A mental review of the task and your performance is called _____.
a. feedback
b. performance review
c. introspection
d. reflection
e. task analysis

7. Rita is asked to prepare a document on workplace politics. She approaches her mentor and reveals that she is quite apprehensive of her ability to deliver. On probing, her mentor finds that Rita was a victim of organizational politics in her earlier organization and thus finds the topic a bit difficult to handle without being subjective. Rita's difficulty can be attributed to:
a. fear of failure.
b. fear of the unknown.
c. lack of critical thinking.
d. negative orientation.
e. confirmation bias.

8. Which of the following is not a suggested technique to catch reader attention?
a. In an e-mail, use a subject line that tells the reader the gist of your message.
b. For a report, use boldface headings as signposts for the main sections and their subsections.
c. Format items on a list with bullets rather than listing them in sentences.
d. Begin each paragraph with a topic sentence that indicates what the paragraph discusses.
e. Make your headings catchy and enigmatic to incite the curiosity of the reader.

9. Structuring your document by _____ shows a series of events or steps in a process, which typically has a beginning, middle, and end.
a. comparison
b. contrast
c. time
d. space
e. elimination

10. Which of the following about formal styles is true?
a. They often require more detail.
b. They reflect everyday speech patterns.
c. They include contractions.
d. They include colloquial expressions.
e. They use shortcuts like contractions.

11. Which of the following statements about introductions is true?
a. The direct pattern introduces your main idea after the opening paragraph.

b. The indirect pattern states the main purpose at the beginning.

c. The direct pattern can be useful if you need a strong opening to get the attention of what you perceive may be an uninterested audience.

d. The direct pattern leaves little room for misinterpretation

e. Normally, if you expect a positive response from the reader you will choose an indirect opening.

12. Which of the following about appeal is false?
a. You may find the prospect of discussing a topic not very interesting, and if you feel this way, it will come through in your speech.
b. You need to find your topic appealing in order to convey this appeal to your audience.
c. Find something that catches your interest, and that same spark is what you will cultivate to develop ways to stimulate the spark of curiosity in your audience.
d. It follows that appeal applies to the audience, not to the speaker.
e. You should consider an appealing way to start your speech, and should look for ways throughout your speech to reaffirm that appeal to the audience.

13. Which of the following about the thesis statement is false?
a. It should reflect consideration of the audience.
b. It should be a single idea.
c. It should use specific language.
d. It should be an interrogative statement.
e. It should be a complete sentence.

14. _____ is the tendency to view other cultures as inferior to one's own.
a. Prototype
b. Cultural diversity
c. Stereotype
d. Imperialism
e. Ethnocentrism

15. In communication, _____ occurs when you convey thoughts, feelings, ideas or insights to others.
a. reviewing
b. understanding
c. feedback
d. sharing
e. moderating

Attachment:- Business Communication.rar