Question 1 
In soccer, the goalkeeper has a role to play. He has to stop the other team from kicking the ball into his net. 
This is his role and part of his job description. 
In relation to this specific role, what would be a fair KPI? 

Question 2 
Part of an airline pilot's job is to land the airplane safely. In relation to this specific role, what would be a fair KPI? 

Question 3 
In most jobs, you work as a member of a team. Think of the job roles that you have done, and the ones you are good at and the ones you are not good at, and whether you liked doing them or not. For example, you might like dancing but are bad at it. Or you might be good at accounting, but don't like doing it. 

If you were an employer, which of these would you give to yourself as an employee? 
What is the reason for your choices? 
Case Study Assessment 

Task 
You have been a member of a team in the past and may be a member of a team now. The first team you joined was your family. Then you had playmates and went to school where you were a member of play groups, classes, and sporting teams. You grew up and organised events and projects with friends and others, and finally joined the workforce. 

Think of one or more teams where there were at least 4 people involved including yourself. It can be a large team or one as small as four members. 

Think of at least one team where there was a leader. If that leader was you, all the better. 

There are 23 questions below. If you think of only one team, you may not be able to answer all the 23 questions, so in responding to a question, think of a team that gives the best examples for your answer. 

In responding to each question, it is important that you give a profile of the team. For the first question you will need to give basic details about the team so that your answer has a context. You will need to call this Team A. You can use Team A for all your answers, but if you cannot answer all the questions using Team A, then you need to introduce Team. If the next question is not relevant for teams A or B then you need to describe Team C. Refer to these teams as A, B, C, D etc for subsequent questions so that you do not need to repeat a profile for the team. 

Question 1a 
Describe the job roles and responsibilities of four members of the team: 

Question 1b 
How did this team get selected? 

Question 1c 
Did the team consult with each other about their job roles? Did they divide the jobs amongst themselves or did someone else do this? 

Question 2a 
Think of a team where they divided the jobs amongst themselves. 

Question 2b 
Describe the process of this consultation and discussion: 

Question 2c 
Think of a team that had KPIs. The KPIs may have been written down, or may have been unspoken but understood or assumed. 

Give three KPIs for each of four team members: 

Question 3a 
Think of a time when you were the leader. 

Describe how you supported three members of your team: 

Question 3b 
Describe how you got three members of your team to support each other, or at least one other member of the larger team: 

Question 3c 
Think of a team where you helped the team identify problems it was having in achieving its goals. Describe the problems and how you helped the team to address the problems. 

Question 3d 
What was the process adopted for addressing these issues? 

Question 3e 
Give an example where you trained or gave feedback to an under performing team member and they improved and another example where your support failed to improve their performance. 

Question 4a 
Think of a time when you were a member of a team or its leader, and your contribution served as a role model and made things better. Describe how that worked: 

Question 4b 
Think of a time when you were a member of a team or its leader, and your feedback (or rewards) to one or more team members improved their performance. 

Question 4c 
Was this feedback formal or informal? 

Question 4d 
Describe a time when you were involved in a structured, formal feedback session: 

Question 4e 
Describe another time when your feedback did not help, did not improve things and may even have made things worse.

Question 5a 
Discuss a time when you allocated the work and your decisions meant that the outcomes were achieved efficiently and cost effectively. 

Question 6a 
Describe a time when you communicated information from your boss to the team and things went well (you did a good job) and another time when it did not go well (you messed it up). 

Question 6b 
Describe a time when you got team members to communicate with other members of the team or with other stakeholders (or both). 

Question 6c 
Describe a time when you reported to your boss problems that your team members told you about. 

Question 6d 
Think of a time when you were in a team and the boss did not have an open channel for the team to discuss problems. What are three strategies that the boss could have adopted that would have guaranteed the team's ability to communicate problems? 

Question 7a 
Think of a time when you were asked by someone to leave a team and they handled it well and another time when you were asked to leave the team and they did a bad job of it making you feel upset. If you have not had this experience, you can discuss someone else's experience that you were involved in because you were a member of the team. Describe the two situations. 

Question 8a 
Using one of your teams, describe the risks that were involved in performing the work that was allocated to the team and its individual members. 


Task 1 
Choose a job that you are familiar with and write a plan for a trainee or new employee in that job - a plan that will improve their performance in their first six months in the role. 

Task 2 
Using that same job, write a plan for the review of the employee's performance in that job on a continuous basis. This plan will be relevant for anyone with that job. Make sure that the plan is aimed at ensuring consistency with the organisation's objectives and policies. 

Task: 
In order to demonstrate competence in this unit you need to design and develop a risk management plan related to: 

The reduction of accidents, illness or incidents relating to worker or general public safety 
The prevention of operations discontinuity and/ or reduction of associated costs 
The need for new or innovative improvement/ changes in processes or procedures and the associated risks 
Environmental impact issues- including resource use and management 

Select an idea, improvement or opportunity that would be of benefit to your team or your organization. This must be a concept that is suited to application and could be submitted, for approval, to senior management. 

Describe and define your idea/ suggestion and give clear and succinct reasons for initiating and implementing the risk management plan. 

You will need to address all of the following questions: 
1. What is the current situation? 
2. What are the risks associated with the current situation? 
3. How were the risks identified and assessed? 
4. What controls currently exist? 
5. What is the desired situation? discuss the strengths and weaknesses. 
6. What are the risks associated with the desired situation? 
7. How have they been identified and assessed? 
8. How does the new idea (desired situation) act to reduce the impact or consequences of the risk/s? 
9. Does it introduce any new risks? 
10. Who will your plan benefit? 
11. How will it benefit the various stakeholders? 
12. Why should the organisation support it? (consider qualitative and quantitative benefits, costs, PR, safety etc) 
13. What resources and what personnel would be involved in developing, implementing and monitoring the planned improvement? 
14. What, in detail, are the cost factors involved? Tabulate the costs vs benefits. 
15. What procedures would you use to ensure that the project was sponsored and supported by the organisation? 
16. Whose authorisation would you need in order to go ahead with your plan? 

17. How would you determine performance expectations? 
18. How will you monitor the operation of the plan? 
19. Who would be responsible for monitoring the risk controls and why would this person (people) be most suited to the task? 
20. How will you measure its success? (i.e. what measurement processes will you use and what will you measure its success against). 
21. What measures will you benchmark your plan against? 

Format your risk identification, analysis and improvement plan/ proposal in a manner that would be accepted by senior management in your organisation. Ensure that all risk scenarios are addressed and catered for. 

Your answer should not exceed 2000 words in total for the whole assessment; i.e, Theory, Case study and the practical assessment. Answer to all the questions is important, not word count.