Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Problem1. In early October, Gaetan Ah Kong, the owner of the Chez Gaetan catering company, came in the service manager’s office beaming. “We got MUT party”, he said enthusiastically while throwing the event order on the Sam’s desk. “Great! Sam exclaimed as she picked up the contract and started reading. Without any kind of delay she realised that the December 20 date was the same as that of four other events for catering company that night. It was also the Christmas party week, a hectic calendar time when it came to end of the year dinners. She continued to read the contract and found that she would require 22 staff members and 2 supervisors for the dinner portion of this event alone. Her enthusiasm faded. Earlier the same day there were as a minimum two other events, requiring any other 38 service personnel. These plus the other 24 for the MUT dinner put her at 62 service staff needed for one evening. That would be paying for around 400 man hours in one night. Unfortunately, the events on December 20 were too significant just to send warm bodies. Service staffs with skills were required; there was no room for bad service. Where were these people going to come from? Catering in La Tour Koenig is extremely seasonal and it is very tricky to maintain full service staffs at any given time since the work is so inconsistent. One week someone could work 40 hours, then for a month there would be no hours. Tourism and hospitality are top industries in La Tour Koenig. There are an enormous number of restaurants and lodging facilities. La Tour Koenig is the home of numerous small universities, one military school, one culinary school, one medical school, and numerous community colleges. One of the universities offers a culinary programme and an associate degree in tourism hospitality. The University of Technology, Mauritius is 15 km away and offers a Bachelor of Science degree in hotel, tourism administration, and restaurant.

There are two hospitality-staffing companies in area. Neither is characteristically reliable, providing average, untrained staff. Staffs show up in variety of styles of black and white uniforms, if they show up at all. Working with the staffing companies is kind of like gently sloping the dice- you never really know what you are going to get. By using a staffing company, the labour expense is raised.

Required:

problem1. How does a company maintain part-time staff when there is not sufficient work to keep them busy all year round?

problem2. What policies and processes, if any, could be put in place to avoid this condition in the future?

problem3. Is there a way to fully staff these events devoid of negatively affecting the service or budget?

problem4. What is the effect of using untrained staff?

Questlion5. How do you train provisional staff to get them up to your standards?

problem6. How does a service manager enhanced prepare for such a problem?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M94559

Have any Question? 


Related Questions in Management Theories

Majorfield supply change management writingthree-pages

MAJOR/FIELD: ''SUPPLY CHANGE MANAGEMENT'' WRITING Three-pages paper single space on the following Supply Chain Topics: Did Toyota an auto manufacturing company benefit from implementing JIT? Is Tesla benefiting from Supp ...

Write in 300 wordscompare and contrast needs-based theories

Write in 300 Words. Compare and contrast needs-based theories of motivation. Which offers the most value to healthcare managers? Discuss the role of thinking processes in organizational communication and problem solving. ...

What is a cost-benefit analysis what is the difference

What is a cost-benefit analysis? What is the difference between intrinsic value and acquired value? What is single loss expectancy? What is annual loss expectancy? What is the difference between benchmarking and baselini ...

What is the difference between authentication and

What is the difference between authentication and authorization? Can a system permit authorization without authentication? Why or why not? What is the most widely accepted biometric authorization technology? Why? What is ...

Supply chain managementassignment informationthis

Supply Chain Management Assignment information: This assignment requires you to write a 2000 word original reportaddressing the following areas: Compare and analyse the supply chain of one service and one manufactured pr ...

Final project -you have been asked to present your proposed

Final Project - You have been asked to present your proposed health care facility to the board of directors. Based on your previous assignments, you are to put together a PowerPoint presentation of 15-20 slides with 300- ...

In your blog you should address the following two sections1

In your blog, you should address the following two sections: (1) Section 1: List the key ideas you have extracted from the prescribed e-learning activity. (2) Section 2: Apply those ideas to your own experience, to an or ...

Maria sighed as she considered her new assignment it had

Maria sighed as she considered her new assignment. It had seemed like a great idea when Iris offered her the role, but now she wondered if she could get her arms around the complex process of getting RWW certified as an ...

With the same talent management strategy in mind from

With the same talent management strategy in mind from Assignment 3, write a six to eight (6-8) page paper in which you: 1. Determine which performance management process you will employ to measure employee talent. 2. Ana ...

Discussion topic 1 7-step planfrom this units reading

Discussion Topic 1: 7-step Plan From this unit's Reading, discuss how you might use Ryan's 7-step plan to bring about a specific change in your organization. Discussion Topic 2: Organizational Culture Based on the articl ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro