Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Problem1. In early October, Gaetan Ah Kong, the owner of the Chez Gaetan catering company, came in the service manager’s office beaming. “We got MUT party”, he said enthusiastically while throwing the event order on the Sam’s desk. “Great! Sam exclaimed as she picked up the contract and started reading. Without any kind of delay she realised that the December 20 date was the same as that of four other events for catering company that night. It was also the Christmas party week, a hectic calendar time when it came to end of the year dinners. She continued to read the contract and found that she would require 22 staff members and 2 supervisors for the dinner portion of this event alone. Her enthusiasm faded. Earlier the same day there were as a minimum two other events, requiring any other 38 service personnel. These plus the other 24 for the MUT dinner put her at 62 service staff needed for one evening. That would be paying for around 400 man hours in one night. Unfortunately, the events on December 20 were too significant just to send warm bodies. Service staffs with skills were required; there was no room for bad service. Where were these people going to come from? Catering in La Tour Koenig is extremely seasonal and it is very tricky to maintain full service staffs at any given time since the work is so inconsistent. One week someone could work 40 hours, then for a month there would be no hours. Tourism and hospitality are top industries in La Tour Koenig. There are an enormous number of restaurants and lodging facilities. La Tour Koenig is the home of numerous small universities, one military school, one culinary school, one medical school, and numerous community colleges. One of the universities offers a culinary programme and an associate degree in tourism hospitality. The University of Technology, Mauritius is 15 km away and offers a Bachelor of Science degree in hotel, tourism administration, and restaurant.

There are two hospitality-staffing companies in area. Neither is characteristically reliable, providing average, untrained staff. Staffs show up in variety of styles of black and white uniforms, if they show up at all. Working with the staffing companies is kind of like gently sloping the dice- you never really know what you are going to get. By using a staffing company, the labour expense is raised.

Required:

problem1. How does a company maintain part-time staff when there is not sufficient work to keep them busy all year round?

problem2. What policies and processes, if any, could be put in place to avoid this condition in the future?

problem3. Is there a way to fully staff these events devoid of negatively affecting the service or budget?

problem4. What is the effect of using untrained staff?

Questlion5. How do you train provisional staff to get them up to your standards?

problem6. How does a service manager enhanced prepare for such a problem?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M94559

Have any Question? 


Related Questions in Management Theories

Business marketing discusion 150 wordssupply chain

Business Marketing Discusion (150 words) Supply Chain Management • Supply chain management is instrumental as it pertains to marketing as marketing plays a key role in integrating supply chain processes and promoting col ...

Part a written reportyou are required to prepare a report

Part A: Written Report You are required to prepare a report addressing the criteria below in accordance with the AIB assessment guide and style guide requirements. We have provided an Assignment template below to assist ...

Problem 11 formulate the equations to determine the optimal

Problem 1 1. Formulate the equations to determine the optimal shipments from each point of embarkation to each destination along this supply chain that will result in the minimum total shipment cost. 2. Solve the model u ...

With the same talent management strategy in mind from

With the same talent management strategy in mind from Assignment 3, write a six to eight (6-8) page paper in which you: 1. Determine which performance management process you will employ to measure employee talent. 2. Ana ...

Case study formatanalysisresponses to questions total of 3

CASE STUDY FORMAT Analysis/Responses to Questions (Total of 3 single-spaced pages): These are not short-answer questions! This is where you show how much you understand the material. The grade for the paper depends heavi ...

A catfish bait manufacturer uses a secret blend of

A catfish bait manufacturer uses a secret blend of ingredients to make their infamous bait. One of these ingredients, we'll call it X for proprietary reasons, is the major component in the mixture. X is ordered in 55 gal ...

Assessment a research proposal title research skills for

ASSESSMENT: A RESEARCH PROPOSAL TITLE: Research Skills for International Business The exercise aims to enhance your ability to: - Understand the research processes used in international logistics/ related fields - Identi ...

Global supply chain managementquestion think of an idea you

Global Supply Chain Management Question: Think of an idea you are passionate about. How would you sell your idea to a high content versus low content culture? How about a low power distance versus high power distance cul ...

Assignment marketing of the acquisition by edusin this

Assignment: Marketing of the Acquisition by EDUS In this assignment, you will research information related to the marketing and promotion of the acquisition by EDUS and provide an assessment. Topics for Research and Anal ...

Management care environments and payment systems -

Management Care Environments and Payment Systems - Discussion The following Discussion will help you to prepare for part of your Unit 2 Quiz. 1. Describe the major third-party payers and the characteristics of managed ca ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro