Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Problem1. In early October, Gaetan Ah Kong, the owner of the Chez Gaetan catering company, came in the service manager’s office beaming. “We got MUT party”, he said enthusiastically while throwing the event order on the Sam’s desk. “Great! Sam exclaimed as she picked up the contract and started reading. Without any kind of delay she realised that the December 20 date was the same as that of four other events for catering company that night. It was also the Christmas party week, a hectic calendar time when it came to end of the year dinners. She continued to read the contract and found that she would require 22 staff members and 2 supervisors for the dinner portion of this event alone. Her enthusiasm faded. Earlier the same day there were as a minimum two other events, requiring any other 38 service personnel. These plus the other 24 for the MUT dinner put her at 62 service staff needed for one evening. That would be paying for around 400 man hours in one night. Unfortunately, the events on December 20 were too significant just to send warm bodies. Service staffs with skills were required; there was no room for bad service. Where were these people going to come from? Catering in La Tour Koenig is extremely seasonal and it is very tricky to maintain full service staffs at any given time since the work is so inconsistent. One week someone could work 40 hours, then for a month there would be no hours. Tourism and hospitality are top industries in La Tour Koenig. There are an enormous number of restaurants and lodging facilities. La Tour Koenig is the home of numerous small universities, one military school, one culinary school, one medical school, and numerous community colleges. One of the universities offers a culinary programme and an associate degree in tourism hospitality. The University of Technology, Mauritius is 15 km away and offers a Bachelor of Science degree in hotel, tourism administration, and restaurant.

There are two hospitality-staffing companies in area. Neither is characteristically reliable, providing average, untrained staff. Staffs show up in variety of styles of black and white uniforms, if they show up at all. Working with the staffing companies is kind of like gently sloping the dice- you never really know what you are going to get. By using a staffing company, the labour expense is raised.

Required:

problem1. How does a company maintain part-time staff when there is not sufficient work to keep them busy all year round?

problem2. What policies and processes, if any, could be put in place to avoid this condition in the future?

problem3. Is there a way to fully staff these events devoid of negatively affecting the service or budget?

problem4. What is the effect of using untrained staff?

Questlion5. How do you train provisional staff to get them up to your standards?

problem6. How does a service manager enhanced prepare for such a problem?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M94559

Have any Question? 


Related Questions in Management Theories

High-performing teamsadopting high-performing teams to

High-Performing Teams Adopting high-performing teams to solve problems where direct supervisors and managers recognize service, and quality outcomes could promote quality initiatives. Using Google Scholar or EBSCO Librar ...

1 what is coso and why is it important search the internet

1. What is COSO, and why is it important? Search the Internet for the term "Treadway Commission." What was the Treadway Commission, and what is its major legacy in the field of InfoSec? 2. Search the Internet for the ter ...

Assignmentone of the reasons you were recently hired as the

Assignment One of the reasons you were recently hired as the manager of global supply chain was the continuing problems the firm faces with a number of its important suppliers of raw materials. Typical issues were late d ...

You have just been promoted from front-line supervisor to

You have just been promoted from front-line supervisor to be one of the firm's senior managers. During your business education, you learned that the primary role of a manager is to make good decisions. As a supervisor, y ...

There are production facilities in battle creek cherry

There are production facilities in Battle Creek, Cherry Creek, and Dee Creek with annual capacities of 500 units, 400 units, and 600 units, respectively. The annual demands at warehouses in Worchester, Dorchester, and Ro ...

1 search the internet for information about a technology

1. Search the Internet for information about a technology called personal or home office firewalls. Examine the various alternatives, select three of the options, and compare their functionalities, cost, features, and ty ...

Read the article attached and complete a 1-2 page article

Read the article attached and complete a 1-2 page article review. The article review should include the following: Summary of the article. What the key points of the article. What are the top three items you feel are imp ...

To manufacture or not to manufacture please respond to the

"To Manufacture, or Not to Manufacture?" Please respond to the following: Imagine that you are the cost accounting manager and the director of your present or past organization. Management wants your opinion on whether t ...

What is an infosec framework what is an infosec blueprint

What is an InfoSec framework? What is an InfoSec blueprint?. What is a security model? How might an InfoSec professional use a security model? What is access control? What are the essential processes of access control? W ...

What is information security policy why it is critical to

What is information security policy? Why it is critical to the success of the InfoSec program? Of the controls or countermeasures used to control InfoSec risk, which is viewed as the least expensive? What are the primary ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen