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problem 1:

(a) describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.

(b) Illustrate the chief concepts which a unit manager would apply to manage service quality at his unit

problem 2:

(a) Illustrate the significance of culture in hospitality management.

(b) Discuss the necessity to have management and corporate culture in the tourism and hospitality industry.

problem 3:

(a) What are the components determining a tourism product?

(b) Which sectors and services of the hospitality industry are closely related to sectors and services of tourism industry?

problem 4:

Illustrate the following concepts with help instances:

(i) Managerial environment

(ii) Total Quality Management

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M96966

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