(a) describe briefly the services/operations included in the Rooms Division Management of a first class hospitality establishment.
(b) Illustrate the chief concepts which a unit manager would apply to manage service quality at his unit
(a) Illustrate the significance of culture in hospitality management.
(b) Discuss the necessity to have management and corporate culture in the tourism and hospitality industry.
(a) What are the components determining a tourism product?
(b) Which sectors and services of the hospitality industry are closely related to sectors and services of tourism industry?
Illustrate the following concepts with help instances:
(i) Managerial environment
(ii) Total Quality Management