Illustrate out the key responsibilities that management should conduct prior and after implementation of QMS ISO 9001:2000 certification.
In current years an increasing number of organisations from both public and private sectors have applied for the internationally recognised certificate of QMS ISO 9001:2000 in order to show their commitment to quality and achieve competitive advantage. Discuss and illustrate out the quality management principles underlying the QMS ISO 9001:2000 and their respective benefits.
Total Quality Management (TQM) is now becoming known as a generic management tool applicable to all sectors. In brief discuss the following:
(a) 4 key elements of TQM
(b) 4 key principles of TQM
(c) 3 basic components of TQM
“Loss of customer goodwill due to unsatisfying product or service is often cited as a cost of quality”. Discuss the statement by identifying the appropriate category of the PAF Model.
Illustrate out the following concepts reflected in the Deming's principle:
(i) Institute leadership
(ii) Drive out fear
(iii) Breakdown organisational barriers