problem 1:

Illustrate out the key responsibilities that management should conduct prior and after implementation of QMS ISO 9001:2000 certification.

problem 2:

In current years an increasing number of organisations from both public and private sectors have applied for the internationally recognised certificate of QMS ISO 9001:2000 in order to show their commitment to quality and achieve competitive advantage. Discuss and illustrate out the quality management principles underlying the QMS ISO 9001:2000 and their respective benefits.

problem 3:

Total Quality Management (TQM) is now becoming known as a generic management tool applicable to all sectors. In brief discuss the following:

(a) 4 key elements of TQM

(b) 4 key principles of TQM

(c) 3 basic components of TQM

problem 4:

“Loss of customer goodwill due to unsatisfying product or service is often cited as a cost of quality”.  Discuss the statement by identifying the appropriate category of the PAF Model.

problem 5:

Illustrate out the following concepts reflected in the Deming's principle:

(i) Institute leadership

(ii) Drive out fear

(iii) Breakdown organisational barriers