problem 1:
Illustrate out the CRM technology components.
problem 2:
Illustrate out any five (5) features of SFA.
problem 3:
List all the business advantages of Response tracking.
problem 4:
Illustrate out the benefits of Computer Telephony Integration (CTI).
problem 5:
prepare down the fundamental steps in project planning.
problem 6:
Illustrate out the advantages of prototyping.
problem 7:
What are the different value chain participants?
problem 8:
Illustrate out the process driven CRM in brief.