problem 1:

Illustrate four (4) important factors you would consider before sending email.

problem 2:

Good memo writing depends on a number of factors. List and illustrate each factor supporting your answers with appropriate instances.

problem 3:

List all five (5) steps to be considered while writing a business letter. Sustain your answers with relevant instances.

problem 4:

Illustrate out five (5) principles of effective writing.

problem 5:

Illustrate how active listening distinct from competitive listening.