problem 1) Determine the Correct title for the following stages of Controlling:

Step 1) Standards are created when objectives are set during planning process. Standard is any guideline established as the basis for measurement.

Step 2) Supervisors collect data to measure actual performance to find out variation from standard. Written data may include time cards, production tallies, inspection reports, and sales tickets.

Step 3) Comparing results with standards find out variation. Some variation could be expected in all activities and the range of variation – the acceptable variance – has to be established.

Step 4) The supervisor should find cause of deviation from standard. Then, he or she takes action to remove or minimize the cause. If the source of variation in work performance is from a deficit in activity, then a supervisor could take immediate corrective action and get performance back on track.

Match with Correct option:

(a) 1- Take Corrective Action
2- Establish Performance Standards.
3-.Compare Measured Performance against Established Standards.
4- Measure Actual Performance.
(b) 1-Take Corrective Action
2-.Compare Measured Performance against Established Standards
3- Measure Actual Performance.
4- Establish Performance Standards.
(c) 1- Measure Actual Performance
2 Take Corrective Actions
3 Compare Measured Performance against Established Standards
4 Establish Performance Standards.
(d) 1- Establish Performance Standards.
2- Measure Actual Performance.
3- Compare Measured Performance against Established Standards
4- Take Corrective Action.

problem 2) Jake is a manager of a food snack producing unit. His department works well together and they consistently produce High-quality food on the timely basis and little wastage.

Which of the following statements best describes Jake ’s  group situation?

(a) The group has effective task performance but ineffective human resource maintenance.
(b) The group has only effective human resource maintenance.
(c) It is the effective group.
(d) The group is ineffective.

problem 3) Match correct power tactic:

1. Use of facts and data to make logical rational presentation of ideas
2. Use of negotiation through exchange of benefits and favors
3. Use of flattery, creation of goodwill
4. Use of direct and forceful approach such as demanding compliance

(a) 1. Assertiveness  2.  Friendliness  3. bargaining 4. Reason
(b) 1. Bargaining 2. Friendliness 3. Assertiveness 4. Reason
(c) 1. Reason 2. Bargaining 3.friendliness 4. Assertiveness
(d) 1. Friendliness 2. Assertiveness 3. Bargaining 4. Reason

problem 4) Prime time communication is the advertising company. On the afternoon of 11th September,2006, sudden attack occurred causing great loss in terms of physical property and this also badly affected the business. This has lead to a situation of crisis. Identify the type of crisis.

a) Perceptual crisis
b) Smoldering crisis
c) Sudden crisis
d) Emotional crisis

problem 5) “Jan-Patrika” is famous and old family magazine. They have planned change to redefine their policies and work culture. To start implementing it they usually call meetings of employees, have formed groups at different levels to suggest the problems, modifications. They also hold Round-Table sessions to clarify doubts and describe the perspective of change for organizing.

All this is being done to overcome resistance to change. What approach is followed here?

a) Facilitation
b) Education
c) Employee participation and involvement
d) Negotiation and Agreement

problem 6) Bob is the general manager, having people centric approach. The organization has to undergo a change. He is trying to find method for responding to resistance to change which offers the advantages of building commitment to the change and allowing valuable information to be obtained.

Suggest him the most appropriate method fulfilling his concerns.

a) Manipulation/cooperation
b) Negotiation/agreements
c) Facilitation/support
d) Involvement/participation

problem 7) Identify the correct sequence of steps in the OD process.

I Reinforcement and follow up
II Problem identification, Diagnosis
III Monitoring and Evaluation
IV Planning

a) (I), (II), (IV), (III)
b) (II), (IV), (I), (III)
c) (I), (IV), (III), (II)
d) (II), (I), (III), (IV)

problem 8) Max is very successful sales executive. His manager is very caring boss, who keeps motivating him and gives him responsibility. He appreciates him and also tries to understand the difficulty.

What assumption is applicable here?

a) Theory X
b) Need hierarchy
c) Theory Y
d) Classical conditioning

problem 9) Betty is the owner of Quick Glow Cosmetics Company. Since, past 2-3 months she is facing problems of employee discipline. They come late, enter into arguments. Sometimes destroying or wasting the Organizational resources. She is looking towards a short term solution for dealing with problem behaviours.

What actions she might take?

a) Redefining the rules
b) Terminating employees
c) Rewarding good behaviours
d) Oral reprimands, written warnings, temporary suspensions

Match the cohorts with their respective time frames.

a) Veterans
b) Boomers
c) Xers
d) Nexters

Choose correct option

a) 1) Most recent, 2) 1940, 3) Mid 1980, 4) 1960 to 1980
b) 1) 1940, 2) 1960 to 1980, 3) Mid 1980, 4) Most recent
c) 1) 1960 to 1980, 2) Most recent, 3) 1960 to 1980, 4) Mid 1980
d) 1) Mid 1980, 2) 1960 to 1980, 3) Most recent, 4) 1940

problem 10) Super silks are fashion house. Recently they have decided to bring in some changes in their policies and work environment. The team of experts have recommended that

1 flexible work arrangements shall be provided
2 enhance the job security
3 creating task variety
4 exploring and creating career opportunities

What is their main purpose behind doing all this?

a) Organization change
b) Enhance job satisfaction
c) Introducing new value system
d) Managing stress