problem 1:

a) Describe with exs, what do you understand by the given terms:

• Perception
• Roles
• Job satisfaction

b) As a manager, what are the guidelines that you would give to your staff in order to avoid interpersonal clashes due to differences in perceptions?

c) Describe how personality factors influence work behavior.

problem 2:

a) Describe the significance of good communication in your organization or in any organization of your choice.

b) Describe the main barriers to good communication.

c) Describe the factors affecting the choice of medium of communications.

problem 3:

a) Describe the term and purpose of a learning organization.

b) Describe four characteristics of a learning organization.

c) describe Blake and Mouton’s Managerial Grid.

d) Identify and describe by means of a diagram the four extreme scores highlighted by Blake and Mouton.

e) Assess the usefulness of the Managerial Grid to your organization or any other organization of your choice.