Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Top Testing Services is an organization that provides materials testing service to industries in the whole India market. The organization is based at Nagpur.

The testing of materials includes the examination to discover microscopic cracks, corrosion or malformation. The common inspection methods comprise the use of X-rays, ultrasonic and electrical eddy currents.

Mr. Arun kumar MD was worried regarding the quality of services, which the company was giving to the customers. He recognized the following areas, which relate to satisfaction of its customers.

A) Accuracy of Inspection data.
B) Time to complete inspection.
C) Knowledge of technicians.
D) Willingness to make extra efforts.
E) Courtesy shown by technicians.
F) Degree of individual attention.
G) Trust and confidence in the company.
H) Organization of team supervisor.
I) Accuracy of billing.
J) Ability to deliver the promised service.
K) Overall service value for the money spent by customer.
L) Variety of services given by the company.

The company is currently focusing on engineering industries. It has a customer base of 51 clients spread over all the four zones - north, south, east and west. Mr. Arun kumar has the given decisions to be finalized.

problems:

problem 1: How can he find regarding the satisfaction of his customers with reference to the points mentioned above?

problem 2: What kind of segmentation must he have?

problem 3: How can he raise the customer base? Should it be on geographical basis or industry basis?

Give your analysis and help Mr. Arun kumar to take decisions on the above problems. Validate your proposal.

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M93031

Have any Question? 


Related Questions in Management Theories

List and describe the three guidelines for sound policy as

List and describe the three guidelines for sound policy, as stated by Bergeron and Bérubé ? Describe the bull's-eye model. What does it say about policy in the InfoSec program? In what way are policies different from sta ...

Discussion conflict management styleafter reviewing the

Discussion Conflict Management Style After reviewing the five different types of Conflict Management Styles give an example of when you have experienced one of the styles within a group. How did it make you feel? What wa ...

Of the professional organizations discussed in this chapter

Of the professional organizations discussed in this chapter, which is focused on auditing and control? What is the stated purpose of the SANS organization? In what ways is it involved in professional certification for In ...

Questions1 what would be the results of an effective

Questions: 1. What would be the results of an effective security investment? How would you measure that? 2. What role should the public play in risk management? 3. What role does a risk communication strategy play in ris ...

Problem 11 formulate the equations to determine the optimal

Problem 1 1. Formulate the equations to determine the optimal shipments from each point of embarkation to each destination along this supply chain that will result in the minimum total shipment cost. 2. Solve the model u ...

Case study formatanalysisresponses to questions total of 3

CASE STUDY FORMAT Analysis/Responses to Questions (Total of 3 single-spaced pages): These are not short-answer questions! This is where you show how much you understand the material. The grade for the paper depends heavi ...

Global supply chain managementthink of a product you are

Global Supply Chain Management Think of a product you are familiar with-the clothes you are wearing or the beverage you just drank or the book you are reading. Identify the challenges that would be involved in distributi ...

Write the given essay assignmentessays should demonstrate

Write the given essay assignment. Essays should demonstrate substantive research and critically evaluate the literature on a particular topic. Essays should be approximately 5,000 words, including footnotes. The idea for ...

Assignment research relevant articles and write a 2-page

Assignment: Research relevant articles and write a 2-page Reflection (single space, 12-point Times New Roman font) on "Trump and Supply Chains." To help you start, two articles and their links are provided below. Your sc ...

Supply chain management strategy proposaldevelop a supply

Supply Chain Management Strategy Proposal Develop a Supply Chain Management Strategy Proposal, specifically dealing with the following scenario. The scenario centers around the choice of a location for a new distribution ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

WalMart Identification of theory and critical discussion

Drawing on the prescribed text and/or relevant academic literature, produce a paper which discusses the nature of group

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro