GEM Athletic Center First Information Corporation is a large consulting company that specializes in systems analysis and design. The company has more than 2,000 employees, and first-quarter revenues reached $15 million. The company prides itself on maintaining an 85 percent success rate for all project implementations. The primary reason attributed to the unusually high project success rate is the company's ability to define accurate, complete, and high-quality business requirements. The GEM Athletic Center located in Cleveland, Ohio, is interested in implementing a new payroll system. The current payroll process is manual and takes three employees two days each month to complete. The GEM Athletic Center does not have an IT department and is outsourcing the entire procurement, customization, and installation of the new payroll system to First Information Corporation. You have been working for First Information for a little over one month. Your team has just been assigned the GEM Athletic Center project, and your first task is to define the initial business requirements for the development of the new payroll system.

a. Review the testimony of three current GEM Athletic Center accounting employees who detail the current payroll process along with their wish list for the new system. Figure presents the testimonies of Maggie Cleaver, Anne Logan, and Jim Poulos.

b. Review Closing Case Two, "Reducing Ambiguity in Business Requirements," and highlight several techniques you can use to develop solid business requirements.

c. After careful analysis, create a report detailing the business requirements for the new system. Be sure to list any assumptions, issues, or questions in your document.