Answer all the problems.

problem1) describe your understanding of the term‘ non-verbal communication’ and use exs from your own experience to illustrate the main points.

problem2) Think back to a personal experience (NOT a textbook ex) where you encountered hostility or aggression from someone who was speaking to you.

State who the individual was and describe the context of the interaction, then describe the non-verbal behaviour of the speaker in terms of his or her posture, tone, attitude.

problem3) As manager of a major telecommunications company, you have received a request for financial assistance from a local charity that runs a home for the elderly called Green Pastures Home.

Your organisation is not in a position to support the charity at present. prepare a letter in a friendly tone and correct format (not an email) to the manager of the charity (Ms P. Hope) to inform her that you are unable to assist them at present and describe the reason why.

problem4) You are the personnel manager of a major manufacturing company and you have been doing some research into the number of days of paid leave that employees receive in several different countries worldwide.

Your research reveals the following information on the number of days’ paid leave granted to employees in the various countries: U.S.–15 days; Germany–20 days; Portugal–22 days; China–10 days; South Africa–15 days; U.K.–28 days; Brazil–22 days; Spain–22 days; Mexico–16 days; Thailand–6 days.

Select and draw a full page, eye-catching graphic communication device (graph) to reflect this information in an interesting way.