Explain why the ITO model is called the DNA of the supply chain.

Describe the four types of flows inside a supply chain. Discuss how these different flows complement each other.

Using Table 2.2 as a guide, describe other types of supply chains not listed in the table.

Q4. In today's customer-driven market, an effective supply chain needs to be responsive to requests from internal and external customers. Who are these internal and external customers? How are their needs different from each other?

What types of external influences impact the supply chain? What types of influences have you seen at places you may have worked?

Q6. Supply chain integration is a desirable goal that is faced with both obstacles and enablers. An effective supply chain manager is capable of removing these obstacles and capitalizing on enablers to help integrate supply chains with its business partners. How can a supply chain manager address these obstacles and enablers of supply chain integration?

Q7. Business processes that cannot be measured cannot be managed. Managing supply chain performance requires the measurement of both tangible and intangible benefits and costs. How can supply chain performance be measured?

Q8. Describe strategies that companies use to create value for their customers through effective management of their supply chains.

How does outsourcing increase or decrease the risk of supply chain disruptions?

Discuss the potential use of chaos theory in SCM.