problem1. describe why listening is an important skill for managers.

problem2. describe how positive body language may persuade your interviewer that you are a suitable candidate for a job.

problem3. As our society becomes increasingly diverse, the capability to communicate with members from other cultures becomes a business necessity.  Elaborate on four intercultural differences that might affect effective communication in the workplace and describe the solutions which you would propose to overcome problems that might take place when communicating across cultures.

problem4. describe the factors which you would consider in order to arrange for an effective meeting.

problem5. Illustrate out the role of the Secretary before, during and after a meeting.