Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.

Read Case Study 6 on pages 396–407 of your textbook:

problem 1: Evaluate Harrogate Borough Council’s approach to quality management with particular reference to the system used for performance measurement?

problem 2: What lessons, if any, can be learned from this UK public sector case study which could be usefully exerted in your industry or country?

problem 3: Give some reasons for your answers.

Note: This assignment comprises of THREE (3) parts please cover all such problems in this assignment (IN DEPTH).

Need around 1000 words.

REQUIREMENTS:

A) Select a subtitle in you writing (introduction, answer of the whole problems with conclusion).

B) It must be significant to use ATTACHED FILES(CASE STUDY) on references. And based it on your writing IN ADDITIONAL 4 to 6 REFERENCES  FROM OUTSIDE REFERENCES where (4 from journal and 2 books)

C)prepare down the assignment in depth. (General writing is not acceptable).

D) Referencing (in text citation) must be evident in the discussions.

E) You should use author name and page number on essay while writing. Like this (Oakland, 2003, p.203) must be evident in the discussions.

F) Please do not use more than one website on reference.

G) Please use the Harvard style.