problem 1:

a) describe why listening is a significant skill for managers.

b) describe how positive body language might persuade your interviewer which you are a suitable candidate for a job.

problem 2:

You are heading the Communication team in your organization. You intend to train the staff about making effective presentations.  Discuss and describe the key issues you will address to ensure that your subordinates understand the factors to consider in order to make effective presentation.

problem 3:

As our society becomes increasingly diverse, the ability to communicate with members from other cultures becomes a business necessity. 

Elaborate on four intercultural differences which might affect effective communication in the workplace and discuss the solutions which you would propose to overcome problems which may occur when communicating across cultures.

problem 4:

a) Discuss and describe the factors which you would consider in order to arrange for the effective meeting.

b) describe the role of the Secretary before, throughout and after the meeting.