Ask Question, Ask an Expert

+1-415-315-9853

info@mywordsolution.com

Ask Management Theories Expert

Case Study:

During a program to improve delivery effectiveness, line and project managers were surveyed to establish which activities caused them most problems. The outstanding problem related to recruitment of project resources at project start-up. Client contracts required very fast ramp-up and the recruitment process was bureaucratic. Line managers also reported how distracting and irritating getting new employees started could be. Recruitment as such was not the problem; the issues were in getting permission to recruit, and then getting the new recruit up-to-speed quickly. An early discovery was that a number of executive and personal assistants had their own new employee task lists on a sheet of paper in their desks, unbeknownst to the others. They had discovered that this was  the only way to be sure to cover everything that had to be done and that their bosses were expecting them to make everything ‘happen’, as if by magic. On the list were tasks like: get building pass; add to payroll; get PC; allocate desk; get company LAN ID; get intranet security authorisation; get mobile phone; arrange parking space, register for new employee seminar, etc.
 
I ran a workshop for people who were regularly involved in tasks related to new employees. The first point of interest was how many people had to be invited. By this time it was obvious that there was no process, just a list of unrelated tasks to be done by different departments, each requiring different approvals and managed by different people. The new employee manager had to bring everything together every time and often omitted one or two tasks resulting in hold-ups. Using the working group for input, a dedicated small team defined a workflow for the ‘add new person’ process. This required give and take amongst the group as traditional  functional lines became blurred as the process emerged, but there was quick recognition that everyone’s working lives could be improved.

Once the process was defined an executive process owner was identified and approached to be the sponsor in the executive team. The executive was advised that she would become the manager of the process and would carry the responsibility for making sure everything was done on time, regardless whether the delay occurred within her department or elsewhere. In support my team would implement a web-based workflow system that would route electronic forms as necessary by email, and would flag delays automatically. I then presented a request to the executive to replace upwards of a dozen authorisations with one  front-end executive sign-off that covered all subsequent requirements to get the new person up to speed. This appealed to the executive team because it tied in with their headcount and budget control activities. 
 
To secure the new front-end approval the hiring manager would have to check off everything a new person would need on the approval form. This meant that everything required was identified as soon as possible instead of as late as possible. Those who had to undertake tasks could get started immediately instead of finding out the day after they were meant to deliver. Once the workflow was defined, before we started the system build, we ran a dummy system based on manual emails. What we did not expect was that the email system immediately took over as the de facto system, because everyone knew who was doing what and they were collaborating. The upfront approval meant they only had to wait for each other, not for managerial approvals and hold-ups that had always been the major cause of delay.
 
So we had a semi-automated system up and running without further effort, and at very low cost. The system monitoring tools were not there, but everything worked so much better that those involved could deal with any issues amongst themselves. The building of the web-based workflow system is another story!

Required:
 
Refer to the Case Study above and answer the following problems.
 
a) Discuss the causes and consequences of activities which were identified as major problems.
 
b) What approach was used for the running of the workshop?
 
c) Which change management principles were used by the staff concerned by the project? 
 
d) Would you recommend the same approach if you had the responsibility of a similar project in your organization? describe. 

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M96275

Have any Question? 


Related Questions in Management Theories

Assignment annual reviewimagine you work at a company and

Assignment: Annual Review Imagine you work at a company and it is time for an employee named Jim's annual review. While he was a model employee the first nine (9) months of the year, recently Jim has been coming in late. ...

What is the common name for nist sp 800-14 what is the

What is the common name for NIST SP 800-14? What is the document's purpose? What resources does it provide? What are the common names for NIST SP 800-53 and NIST SP 800-53A? What is the purpose of each document? What res ...

Minimizing supply chaindisruption risk through

Minimizing supply chain Disruption risk through enhanced ?exibility Joseph B. Skipper Department of Operational Sciences, School of Engineering and Management, Air Force Institute of Technology, Dayton, Ohio, USA, and Jo ...

Which information attribute is often of great value for

Which information attribute is often of great value for networking equipment when Dynamic Host Configuration Protocol (DHCP) is not used? When you document procedures, why is it useful to know where the electronic versio ...

With the same talent management strategy in mind from

With the same talent management strategy in mind from Assignment 3, write a six to eight (6-8) page paper in which you: 1. Determine which performance management process you will employ to measure employee talent. 2. Ana ...

Write in 300 wordscompare and contrast needs-based theories

Write in 300 Words. Compare and contrast needs-based theories of motivation. Which offers the most value to healthcare managers? Discuss the role of thinking processes in organizational communication and problem solving. ...

Assignment research relevant articles and write a 2-page

Assignment: Research relevant articles and write a 2-page Reflection (single space, 12-point Times New Roman font) on "Trump and Supply Chains." To help you start, two articles and their links are provided below. Your sc ...

Business policy and strategy final examquestion 1 the laws

BUSINESS POLICY AND STRATEGY FINAL EXAM Question 1: The laws, and the enforcement of laws, associated with the protection of intellectual property rights, represent a significant currency and management risk to multinati ...

The goal of this homework assignment is to set up and solve

The goal of this homework assignment is to set up and solve a Transportation Model problem in MS Excel using the Solver Add-in. MS Excel provides users with the Solver Add-in, giving them super powers to solve linear, in ...

Discussion - managerial planningwhat are the types of plans

Discussion - Managerial Planning What are the types of plans? How are they distinguished from one another? Do you think plans with incremental objectives are more effective than those that contain stretch goals? Why or w ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Section onea in an atwood machine suppose two objects of

SECTION ONE (a) In an Atwood Machine, suppose two objects of unequal mass are hung vertically over a frictionless

Part 1you work in hr for a company that operates a factory

Part 1: You work in HR for a company that operates a factory manufacturing fiberglass. There are several hundred empl

Details on advanced accounting paperthis paper is intended

DETAILS ON ADVANCED ACCOUNTING PAPER This paper is intended for students to apply the theoretical knowledge around ac

Create a provider database and related reports and queries

Create a provider database and related reports and queries to capture contact information for potential PC component pro

Describe what you learned about the impact of economic

Describe what you learned about the impact of economic, social, and demographic trends affecting the US labor environmen