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Section-A

problem1) Distinguish between strategic planning and contingency planning? How does the issue of time impact the process of Facilities Planning?

problem2) How do you propose to use multimedia presentations to sell facilities plan?

problem3) describe the procedure you will follow to determine facilities plan for a new library on your study Centre.

problem4) What criterion must be utilized to determine optimal facilities Plan?

Section-B

A large five star hotel chain operating in numerous parts of country has in each of its location different number of rooms according to demand in each of these locations. On the average at each of its location it will have about 40% standard rooms 25% deluxe rooms and  20% high end rooms and balances suites. Besides hotel also provides conference rooms, and other facility which the average business man will need for his stay. Additionally there are also holiday planners. In order to maintain hotel in a proper condition, they have to maintain nearly 500 various items of spare parts which are required for their air-conditioning units, 200 different items of plumbing and electrical fittings. Besides each room requires linen and towels as well as providing soaps, shampoos, etc in the toilets of each room. The company decided to bar code each of items that they procure as spare parts to ensure that only the items which have been procured first are also consumed first. Similarly linen needed to be rotated properly so that fresh ones that are procured are utilized only when older ones are considered as poor quality and are then auctioned to ordinary customers. The hotel also implemented ISO 9001 standards and thus each of spare parts items were tagged, their condition checked at regular intervals to indicate whether there is any require to refurbish them, pack them up in plastic covers or protective covers and also labelled along with date of receipt of the items. Part numbers were also mentioned so that it can be retrieved easily. The store keeper also maintained in his computer system besides information of date of procurement, shelf where such material is located. The maintenance person making the requisition for items had to indicate part number that is required. The store keeper will then log this requirement from concerned department and computer will indicate shelf from which the said part must be taken with challan number from which part was received by the store. This ensured that materials were consumed on a first in first out basis.

With time, bathroom fittings became more modern and being the star hotel had to be up to date with its amenities being provided in each room. Therefore almost after every two years new type of fittings were changed by rotation in the rooms ( wing wise ) and now these also had to be stored for replacement. Slowly it was found that a large number of old fittings had gathered in store and were not being used and also occupying more space. Therefore there was less space for the new fittings to be kept properly and over the period of time the store keeper cannot help but raise his voice to management to provide him with more space.  The management can also not accede to his request as the facility in the hotel was limited and there no space to be allotted to store keeper and he was being constantly asked to find innovative ways of storing such new items. The store keeper was in fix what to do?

problems:

problem1) describe the type of storing materials practice that was being followed in the hotel.

problem2) Describe the type of problems that were being faced by the store keeper.

problem3) What solution will you advise management to the problems being faced by the storekeeper?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M93660

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