problem1. Using a service organisation of your choice, discuss the strategies that could be implemented for managing both demand and capacity.
problem2. Satisfying the needs of the external customers is the key objective of the operations manager. Discuss this statement in relation to the tourism and hospitality industry.
problem3. Discuss the main determinants that affect the shaping of business policy?
problem4. Choose a tourism or hospitality service organisation of your choice, identify and describe the advantages and disadvantages in its site selection.
problem5. describe why service firms hesitate to offer a service guarantee?
problem6. Using a tourism or hospitality organisation of your choice, describe how can recovery from a service failure be a blessing in disguise?
problem7. Location is always considered of particular importance in operations. Discuss four of the factors that affect location decision. Illustrate your answer using a tourism or hospitality organisation of your choice.
problem8. Describe the characteristics of the following layout types. Illustrate each type using an appropriate service organisation either from the tourism or hospitality sector.
i) Process Layout
ii) Product Layout
iii) Fixed position Layout