Ask Question, Ask an Expert


Ask Management Theories Expert


Read the following text and answer all the problems in this section

By its very nature, government services are indispensable to development of a thriving and competitive economy and the maintenance of a stable society.  Citizens and corporate bodies, as customers of the government, have the legitimate right to quality, timely and efficient public services.

The impression one gets from a counter or customer service is of crucial importance as efficiency and effectiveness of the Ministry or Department, and by extension of civil service, is perceived through the attitude of front-line officers, the response time and actual service delivery.

The quest for quality and excellence in delivery of public services is a must. Indeed a quality public counter/customer service leads to satisfied customers and creates a positive image of public organizations. In line with vision and commitment of Government to provide high quality and seamless services, public organizations must aim to provide their customers with the courteous, rapid and effective service.

(Extract from “Providing Quality Counter/Customer Services” MCSAR, June 2008)

problem 1:

What do you mean by quality customer service? Illustrate out any one of the characteristics of such a service.

problem 2:

What benefits do customers derive if they’re provided with quality services? Demonstrate your answer with a concrete instance from public sector.

problem 3:

How would public sector organizations advantage if they provide quality service to their customers?

problem 4:

Discuss a few improvements brought to public sector counter services and describe with illustrations how these services can be further enhanced to project an even better image of public sector.

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M99201

Have any Question? 

Related Questions in Management Theories

Project costing - final assignment the circumstancesyou are

Project Costing - Final Assignment The Circumstances You are employed by a company in Australia and the CEO has decided that the company should bid for work in a new area of business. The CEO requires a briefing document ...

Test -multiple choice1 alia a graphic artist at an

TEST -MULTIPLE CHOICE 1. Alia, a graphic artist at an advertising firm, realizes that the head designer, Ryan, has been copying designs from the Internet and passing them off as his own. Alia informs the marketing head a ...

Are feedbacks actually beneficial in selecting legitimate

Are Feedbacks Actually Beneficial in Selecting Legitimate Movers and Packers Within present age of technological innovation, persons are buying items on such basis as its online worth in fact it is well maintained by sim ...

Task-you are required to write a report about the negative

Task- You are required to write a report about the NEGATIVE effects of the use of Social Media in the workplace in Australia. This is not about what is the use of Social Media in the workplace nor about its role as a mar ...

Strategic management and leadership assignmentdiscuss

Strategic management and Leadership Assignment Discuss models of strategic change. Evaluate the relevant of models of strategic change to organization in the current economy. Assess the value of using strategic intervent ...

The case company referred to as abc is a leading supplier

The case company (referred to as ABC) is a leading supplier of maintenance, repair and operating (MRO) products to businesses and institutions in the United States, Canada and Mexico with an expanding presence in the Jap ...

Your company is seeking to realize its growth opportunities

Your company is seeking to realize its growth opportunities over the next three years by expanding production capacity for your digital shoehorn product line. You currently have a production facility in Shenzen that serv ...

Purchasing and supply management assignment-question 1 -a

Purchasing and Supply Management Assignment- Question 1 - (a) The purchasing function has an influence on other business functions. Elaborate on such influence with examples.    (b) Explain with examples how Purchasing a ...

Why would a company use trade secrets to protect their

Why would a company use trade secrets to protect their invention? Wouldn't it make more sense to patent something? See attached document Wolfe Electric, Inc. v. Duckworth as an example. 500 words required. Please add cit ...

Task description - complete a practical management report

Task Description - Complete a Practical Management Report. Introduction Johnson (as cited in Härtel& Fujimoto, 2014, p. 127) believes that "if Australia is to truly become the 'clever country', then many more organisatio ...

  • 4,153,160 Questions Asked
  • 13,132 Experts
  • 2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

A cola-dispensing machine is set to dispense 9 ounces of

A cola-dispensing machine is set to dispense 9 ounces of cola per cup, with a standard deviation of 1.0 ounce. The manuf

What is marketingbullwhat is marketing think back to your

What is Marketing? • "What is marketing"? Think back to your impressions before you started this class versus how you

Question -your client david smith runs a small it

QUESTION - Your client, David Smith runs a small IT consulting business specialising in computer software and techno

Inspection of a random sample of 22 aircraft showed that 15

Inspection of a random sample of 22 aircraft showed that 15 needed repairs to fix a wiring problem that might compromise

Effective hrmquestionhow can an effective hrm system help

Effective HRM Question How can an effective HRM system help facilitate the achievement of an organization's strate