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Your Learning Team is a team of managers of a customer call center for the timeshare vacations.

Describe, with your team, the kinds of control measures you would use to see how proficient and effective an employee is.

Describe, with your team, the measures you would use to assess the whole call center.

Make a 350 to 1,050 word paper detailing the findings of your description.

Management Theories, Management Studies

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