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problem 1:

Describe with the assist of diagram, the Berry, Zeithaml and Parasuraman (1985) Conceptual Model of the service quality.

problem 2:

The management of a specific hotel in Mauritius is concerned that its hotel is full between March and September, is about 80 % occupied in February, March and November and about 30% occupied throughout the other months. Discuss ad describe the strategies which could be applied for managing both demand and capability so that management may strive to move towards 100% occupancy all year round.

problem 3:

Discuss and describe the main determinants which influencing the shaping of business policy?

problem 4:

describe and discuss why should a firm prefer its unhappy customers to come forward and complain?

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M97218

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