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Section-A

problem1)i) Compare and contrast performance appraisal with performance management.

ii) Describe why performance management is significant in accomplishing organizational goals.           

problem2)i) Discuss components of manage performance?

ii) describe the concept of performance management theatre.                   

problem3)i) Describe how you will go about  developing performance plan using critical incident approach.

ii) What type of monitoring and mentoring behaviours are needed from managers for efficient management of performance?                        

problem4)i) Describe the process of setting performance criteria.

ii) What are the essential characteristics of effective performance criteria? Give appropriate exs.   

Section-B

Case Study: “SMART Practice Makes Perfect”

SMART goals are necessary for anyone in any position to achieve success throughout their careers. However, creating SMART goals is not the only consideration. It is equally important to document specific activities and milestones to be reached toward the achievement of each goal. Specific activities created to reach the goals are important so that the goal maker can determine, at specific time intervals, whether or not they are on course in attaining their goals. Further, having a goal without a plan is a sure recipe for failure. Without a plan, many find that by the time they realize they will not reach their goal, it is too late to change course.

Case problems:

problem5)(i) Select a job position with which you are familiar and that is highly visible (like Cashier of a fast food restaurant or branded grocery store clerk). Assume that you are a supervisor of this position. Create five SMART goals that will help someone   in   this   position   achieve success.  Make sure that each goal is Specific, Measurable, Attainable, Relevant and Time-specific.

(ii) For each goal create  specific  activities  the  a  person  in  this  position can do each day, week, or  month  to  help achieve these goals. If you do not know what tasks might be required for this position, use your imagination, take your best guess, or make up some ideas.

Management Theories, Management Studies

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