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problem 1:

(a) Describe the Prevention, Appraisal and Failure model for the measuring quality costs.

(b) The Quality Manager has provided you with the following information and has requested you have to prepare down a report on the cost of quality in organisation:

 

(Rs)

Scrap

65,000

Rework

40,000

Repair

38,000

Quality training

5,000

Machine maintenance

8,000

Downgrading

35,000

Inspection and testing

15,000

Warranty costs

50,000

Re inspection cost

6,500

Re testing

3,500

Quality System Audit

3,000

Good inward inspection

5,000

Vendor quality assurance

3,200

You are required to examine the above information and make a report for management.

problem 2:

(a) Deming stated that management require adopting the 14 points philosophy. You are required to determine and describe these 14 points.

problem 3:

Determine and describe the dimensions to be used for evaluating the quality of a 

(a) A product

(b) A service

problem 4:

The new version of the ISO 9000 series is based on 8 management principles. You are needed to describe the following 3 principles 

(a) Customer focus

(b) Employee involvement

(c) Leadership

Management Theories, Management Studies

  • Category:- Management Theories
  • Reference No.:- M96824

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