problem 1: Set out the typical phases in the budget setting process in a public sector organization.

problem 2: Describe the value of performance indicators in the public sector.

problem 3: What are the main motivators for public sector employees?

problem 4: Describe the characteristics of public service cultures.

problem 5: Describe the merits and demerits of decentralization in the public sector.

problem 6: Why is satisfaction difficult to measure in public services marketing?

problem 7: What are the distinctive features of public services networks?

problem 8: Describe the two aspects of political accountability relevant to the public service organizations.